- 目录
岗位职责是什么
qs岗位，全称为quality specialist（质量专员），在企业中扮演着确保产品质量、符合标准及法规的关键角色。这个岗位的核心任务是维护和提升公司的质量管理体系，以保证产品和服务的质量始终处于最优状态。
岗位职责要求
1. 熟练掌握质量管理和控制的相关知识，包括iso标准、gmp（良好生产规范）等。
2. 具备良好的分析能力，能够识别并解决质量问题，预防潜在风险。
3. 对细节有高度关注，严谨的工作态度，以确保每个环节的品质达标。
4. 良好的沟通技巧，能够有效地与各部门协作，推动质量改进项目。
5. 掌握相关法规要求，确保产品符合市场准入标准。
6. 必须具备一定的项目管理能力，能有效跟踪和管理质量改进计划。
岗位职责描述
作为qs，日常工作涉及以下几个方面：
1. 制定和执行质量标准：建立和维护公司的质量标准和程序，确保所有产品和服务都符合这些标准。
2. 质量监控：对生产流程进行持续监控，通过抽样检查、数据分析等手段，确保产品质量稳定。
3. 风险评估：识别潜在的质量风险，并制定预防措施，防止质量问题发生。
4. 内部审计：定期进行内部质量审核，评估体系的有效性，提出改进建议。
5. 培训与指导：对员工进行质量意识培训，提升整个团队的质量管理水平。
6. 外部协调：与供应商、客户、监管机构等外部合作伙伴保持良好沟通，确保合规性。
有哪些内容
1. 质量报告编写：收集和分析质量数据，编制质量报告，为管理层提供决策依据。
2. 问题解决：针对出现的质量问题，进行调查分析，制定解决方案，并跟进实施效果。
3. 流程优化：参与流程改进项目，提出和实施质量改进措施，提高生产效率。
4. 合规性审查：确保公司的操作符合国内外的质量法规和行业标准。
5. 应急响应：在质量问题发生时，迅速响应，协调资源，尽快恢复正常运营。
6. 质量文化建设：推广质量文化，鼓励全员参与质量管理，形成良好的质量氛围。
qs岗位是企业质量保障的基石，通过他们的工作，企业能够提供更可靠的产品，赢得客户的信任，从而在竞争激烈的市场中立足。
qs岗位职责范文
第1篇 qs体系岗位职责
qs质量体系主管 飞旭电子 飞旭电子(苏州)有限公司,飞旭电子,飞旭 1、负责策划建立实施品质保证系统(包括iso9001/iso13485、tl9000、iatf16949)
2、主导质量体系认证,第二,三方认证,质量体系的日常稽查确保体系运行的有效性,持续性
3、主导产品的安全认证,商业认证,确保产品的一致性,持续有效性
4、主导工厂计量管理系统,保证符合计量法规要求
5、负责文件控制系统,保证文件管理的有效性,受控性
6、主导内部审核的实施与措施验证追踪落实
任职要求:
1、大专及以上学历,英语听说写流利
2、5年以上品质管控工作经验,2年以上pcba厂质量体系工作经验
3、工作严谨细心、责任心强、善于沟通、坚持原则
4、有汽车和医疗fda体系经验的优先
厂车:免费提供到苏州园区、市区、新区路线的厂车
job description
1. responsible for planning and establishing the implementation of quality assurance system (including iso9001/iso13485, tl9000, iatf16949)
2. leading quality system certification, second and third party certification, daily audit of quality system to ensure the effectiveness and sustainability of the system operation
3. leading product safety certification, commercial certification, ensuring product consistency, continuous effectiveness
4. leading the factory measurement management system to ensure compliance with metro logical regulations
5. responsible for the document control system to ensure the validity and control of document management.
6. leading internal audit implementation and measures verification follow-up implementation
job requirements:
1. college degree or above, fluent in english, spoken and written
2, more than 5 years of quality control work e_perience, more than 2 years of pcba plant quality system work e_perience
3, work rigorous and careful, strong sense of responsibility, good at communication, adhere to the principle
4. prior e_perience with automotive and medical fda systems
第2篇 qs专员岗位职责内容
1.熟悉制造业产品工艺流程及质量管理体系标准。
2.组织策划工厂质量管理体系及绩效管理体系,编制各项管理体系文件。
3.负责工厂日常质量管理体系监督与执行。
4.负责第三方认证及管理推动。
第3篇 qs体系岗位职责任职要求
qs体系岗位职责
职责描述:
1、完善公司体系文件及系统;
2、负责公司内审、外审及应对客户稽核。
职位要求:
1、2年以上qs工作经验;
2、熟悉办公软件及相关软件的应用;
3、熟悉质量管理体系(itaf16949、iso9001、iso14001、安全标准化)、环境管理体系，有相关质量背景有限;
4、能独立组织内审、外审和应对客户稽核。
qs体系岗位
第4篇 qs土建估算师岗位职责
job description:
- to deliver elements of qs assignments under the supervision of more senior members of staff;
在助理董事/经理/高级估算师/估算师指导下,独立、准确、及时地完成交办的各项工作;
- to provide support in the delivery of projects and professional assignments;
为项目的良好运作提供专业技术支持;
- good teamwork spirit and active collaboration, good relationship with other departments and peers to maintain good collaboration
保持良好的团队意识及主动协作精神,能够与公司其他部门及各位同事保持良好的工作协作;
- to gain knowledge and e_perience in qs services across a broad spectrum of the qs product range.
通过平时多方面的qs专业工作,增加在qs服务方面的知识和经验;
job requirements & person specification:
- bachelor degree, major in civil/architectural engineering management or related discipline;
土建相关专业/建筑工程管理专业大学毕业;
- good communication skills;
良好的语言沟通能力;
- fluent in written and reading english, basic ability of conversational competence in english;
英语读写流利,具备一定的会话能力;
- proficient in pc application and microsoft skills;
熟练掌握电脑技能,具备常用软件的应用能力;
第5篇 qs机电估算师岗位职责qs机电估算师职责任职要求
qs机电估算师岗位职责
job description:
- preparation of pre-contract cost estimates and project cash-flow.
编制合同前的造价估算与项目现金流;
- preparation of tender documentation
编制招标文件;
- tendering process and tender evaluation
招标工作与评标;
- post-contract administration and management – contract documentation， valuation of progress payment， variation assessment， and cost control report
合同后管理:合同文件、进度款估价、变更估算及造价控制报告;
- finalization of project final accounts
完成项目最终结算账目;
- involvements in other non-traditional areas such as procurement management， feasibility study， value management ， capital allowances， life-cycle costing， project analysis
参与其他非传统领域，如采购管理、可行性研究、价值工程、资本减免、生命周期成本、项目分析。
job requirements
- basic technical knowledge – measurement， cost estimating， construction technology， contracts and law
基本技术知识----计量、成本估算、施工技术、合同与法律;
- understand and be familiar with professional practice and contract administration processes
理解并熟悉专业惯例与合同管理程序;
- able to work as a team player
能与团队一起工作;
- degree or diploma in mechanical & electrical engineering or equivalent from recognized universities
hvac- bachelor degree with major in hvac/building environment and facilities engineering /water supply;
electrical –bachelor degree with major in electrical engineering and automation/automation;
认可大学的机电工程或相当专业的学位或文凭;
暖通 - 供热通风与空调工程/建筑环境与设备工程/给排水等专业学士毕业;
电气 - 电气工程及其自动化/自动化等专业学士毕业;
- diploma holders with 2 to 3 years relevant m&e qs e_perience
应届毕业或有一、二年相关机电qs经历;
第6篇 qs岗位职责qs职责任职要求
qs岗位职责
general manager summary
reporting to the vp， has p&l responsibility， is responsible for the launch of the mfe new world class facility and for directing the mfe operations. this role is responsible for implementing world class operational e_cellence， process improvements and lean manufacturing tools to improve quality， on time delivery and reduce manufacturing cost.
primary responsibilities and essential functions
launch new world class mfe facility on time and under budget. work closely with trivista to order and install manufacturing equipment and hire and train team.
responsible for p&l. develop and implement operational strategies， operating and capital e_pense budgets to ma_imize growth and profitability. utilize lean manufacturing tools to continuously improve quality， operational performance and reduce costs.
provides leadership and set standards for performance in all areas of the mfe organization; periodically review reports on department performance， quality， cost and key business indicators. develop and implement improvement plans when needed.
provide direction and leadership in the development and communication of company and mfe’s goals & policies to ensure that corporate values， and culture support the company’s long-term business goals and effective utilization of human resources.
identify， select and manage local vendors / suppliers for components， parts and suppliers needed locally and through-out the business. do make vs buy analysis to determine best economic value.
represents the company as appropriate in its relationships with major customers， suppliers， bankers， government agencies， etc.
work with engineering， sales and marketing staff to determine new products to meet customer demand and targeted cost basis
develop and maintain a working knowledge of new technologies which may improve operations， and develops recommendations accordingly.
the individual filling this position should be a proactive， results oriented， focused leader that fosters the development of an effective mfe organization.
qualifications & e_perience
20+ years of manufacturing operations e_perience. minimum 5 years’ e_perience with world class manufactures such as toyota， danaher， etc. and ideally worked successfully at smaller organizations
proven track record of leading operational e_cellence and vendor improvement initiatives with internal manufacturing process and/or third-party manufacturing suppliers.
10+ years of successful leadership e_perience building strong cross-functional teams.
e_pert knowledge and e_perience in lean manufacturing principles with the ability to show concrete roi through operational efficiencies and waste reductions.
good understanding and implementation of quality systems (qs9000/ts16949) including environmental standards.
adaptability – be able to adapt to varying time constraints， resource levels and organizational situations
strong interpersonal and communication skills to facilitate cross-functional dialog at every level of the organization as well as with clients and customers.
must possess e_cellent communication skills in written and spoken mandarin and english.
education & skills
bachelor’s degree in engineering， supply chain， business or other related discipline is required. master’s degree (mba) is strongly preferred.
must have strong e_ecutive presence and ability to influence at all levels within the organization
ability to e_ecute and e_cel in high-paced organization
prior e_perience in building global relationships within a collaborative team environment
mature， pro-active and dynamic individual equipped with e_cellent communication and problem-solving skills.
a team player with strong leadership capability， analytical ability， planning and organizing skills， decisive and effective decision-making skills.
e_cellent written and communication， change management and interpersonal skills.
high degree of credibility， professional competency and personal integrity.
articulate in discussing technical issues
highly creative， hands-on problem solver
interfaces effectively with internal and e_ternal contact
mental fle_ibility to adapt to changing conditions and requirements
factual， straightforward and honest
capable of bringing closure to issues and problem
strong interpersonal and organizational skills
motivates and draws out superior performance in others
strong interpersonal and communication skills to facilitate cross-functional results
ability to deal with changing environments， tight timelines and multiple priorities
outstanding oral and presentation-based communication skills
critical thinking and problem-solving skills that you can apply to all aspects of your work and interactions
summary
reporting to the vp， has p&l responsibility， is responsible for the launch of the mfe new world class facility and for directing the mfe operations. this role is responsible for implementing world class operational e_cellence， process improvements and lean manufacturing tools to improve quality， on time delivery and reduce manufacturing cost.
primary responsibilities and essential functions
launch new world class mfe facility on time and under budget. work closely with trivista to order and install manufacturing equipment and hire and train team.
responsible for p&l. develop and implement operational strategies， operating and capital e_pense budgets to ma_imize growth and profitability. utilize lean manufacturing tools to continuously improve quality， operational performance and reduce costs.
provides leadership and set standards for performance in all areas of the mfe organization; periodically review reports on department performance， quality， cost and key business indicators. develop and implement improvement plans when needed.
provide direction and leadership in the development and communication of company and mfe’s goals & policies to ensure that corporate values， and culture support the company’s long-term business goals and effective utilization of human resources.
identify， select and manage local vendors / suppliers for components， parts and suppliers needed locally and through-out the business. do make vs buy analysis to determine best economic value.
represents the company as appropriate in its relationships with major customers， suppliers， bankers， government agencies， etc.
work with engineering， sales and marketing staff to determine new products to meet customer demand and targeted cost basis
develop and maintain a working knowledge of new technologies which may improve operations， and develops recommendations accordingly.
the individual filling this position should be a proactive， results oriented， focused leader that fosters the development of an effective mfe organization.
qualifications & e_perience
20+ years of manufacturing operations e_perience. minimum 5 years’ e_perience with world class manufactures such as toyota， danaher， etc. and ideally worked successfully at smaller organizations
proven track record of leading operational e_cellence and vendor improvement initiatives with internal manufacturing process and/or third-party manufacturing suppliers.
10+ years of successful leadership e_perience building strong cross-functional teams.
e_pert knowledge and e_perience in lean manufacturing principles with the ability to show concrete roi through operational efficiencies and waste reductions.
good understanding and implementation of quality systems (qs9000/ts16949) including environmental standards.
adaptability – be able to adapt to varying time constraints， resource levels and organizational situations
strong interpersonal and communication skills to facilitate cross-functional dialog at every level of the organization as well as with clients and customers.
must possess e_cellent communication skills in written and spoken mandarin and english.
education & skills
bachelor’s degree in engineering， supply chain， business or other related discipline is required. master’s degree (mba) is strongly preferred.
must have strong e_ecutive presence and ability to influence at all levels within the organization
ability to e_ecute and e_cel in high-paced organization
prior e_perience in building global relationships within a collaborative team environment
mature， pro-active and dynamic individual equipped with e_cellent communication and problem-solving skills.
a team player with strong leadership capability， analytical ability， planning and organizing skills， decisive and effective decision-making skills.
e_cellent written and communication， change management and interpersonal skills.
high degree of credibility， professional competency and personal integrity.
articulate in discussing technical issues
highly creative， hands-on problem solver
interfaces effectively with internal and e_ternal contact
mental fle_ibility to adapt to changing conditions and requirements
factual， straightforward and honest
capable of bringing closure to issues and problem
strong interpersonal and organizational skills
motivates and draws out superior performance in others
strong interpersonal and communication skills to facilitate cross-functional results
ability to deal with changing environments， tight timelines and multiple priorities
outstanding oral and presentation-based communication skills
critical thinking and problem-solving skills that you can apply to all aspects of your work and interactions
第7篇 cqs客户岗位职责
客户质量支持主管 cqs supervisor-hangzhou autoliv 奥托立夫(上海)管理有限公司,autoliv,奥托立夫 服务地址:
杭州:萧山区长福杭路/临江工业园区新世纪大道
慈溪:滨海六路/滨海二路
宁波:北仑经济技术开发区恒山路/北仑区春晓大道
工作职责及内容 responsibilities:
1) responsible for own cqs job requirements
1) 负责自己的客服工作要求
2) 指定地区(一个或者多个城市)客服人员团队的管理工作和职责管理
2) responsible for the management and responsibility of cqs team in one or more designated cities
3) 负责指定区域的客服日常管理工作和业绩评价
3) responsible for daily management and performance appraisal of cqss in designated areas
-检查客服人员的考勤 check on work attendance
-核查工作量,合理调节工作安排 review work load, reasonably adjust work arrangement
-定期业绩评价 regularly performance appraisal
4) 具备培训和教导驻外顾客质量支持人员的资格, 使其能胜任此职, 提升技能.
4) has qualification to train and coach other cqss and make him/her to take this job competently, increase skill as well.
5) 和客户建立和维护良好的工作关系,定期走访客户质量和物流人员,定期开展顾客满意度调查,反馈顾客声音/期望给工厂和管理层。
5) create and maintain good relationship with customer, regularly visit customer quality and logistic people, do regular customer satisfaction survey, feedback customer voice/ e_pectation to plant and management.
6) 每月带领其他客服人员,对市场售后三包索赔件进行初步分析,可以当场申诉的,起草申诉报告向客户申诉;需要进一步分析的,返回工厂分析。
6) monthly lead other cqss to do primary analysis for warranty parts, if it can be appealed, make the appeal report and submit to customer for appeal. if it need to do further analysis, return the parts to plant.
7) 支持新项目在客户处顺利量产的支持,如装车节点的现场参与,积极反馈信息给项目组。
7) support new project launch in customer site, like participate in customer assembly milestone, feedback the information to project team.
8) 对于客户scorecard方面的影响,支持其他cqs和客户进行协商沟通,使其影响到最小。
8) for the customers influence on scorecard, support other cqs to negotiate and communicate with the customer to minimize the impact.
9) 协助直线经理,对流程进行改造,标准化的制订,使团队达成目标.
9) assist line manager to do improvement on cqs work flow and standard creation, make team to achieve the target.
10) 协助上级经理布置的任务。
10) support other tasks assigned by line manager
质量/环境/安全职责 duties of quality and environment & occupational health & safety:
1) 了解公司质量环境安全方针,遵守和执行公司管理体系文件规定;
1) understand company policy, compliance with company requirement;
2) 了解并遵守工作相关的法律法规;
2) understand and abide by rule during work;
3) 了解工作范围的危险源和控制方法。
3) understand the hazard resource and control method during work.
4) 了解顾客质量环境安全政策,遵守和执行顾客要求;
4) understand customer quality/ehs policy, compliance with customer requirement.
岗位需求 job requirements:
1) 机械专业或汽车专业本科以上学历。有汽车行业技术背景更佳。
1) bachelor degree or above on mechanical or automobile professional.a technical background especially in the automotive sector is a plus.
2) 3年以上汽车行业客户沟通和合作经验
2) three years automotive industry e_perience in customer communication and cooperation
3) 有相关质量工作经验, 熟悉ford的特殊要求
3) related to the quality of work e_perience, familiar with ford special requirement
4) 有问题解决的技能
4) problem solving skill
5) 知晓并能运用质量工具和统计方法
5) know and can apply quality tool and statistic method
6)良好的合作及沟通能力
6) strong skills of coordination and communication
7) 有较强的自主性和自学能力
7) self-motivated and strong self-learning capability
8) 较强的英语口语及书写能力,熟练掌握计算机操作
8) fluent in both oral and written english as well as good skills of computer application.
9) 能适应经常出差
9) willing to travel for business frequently.
10) 有良好的团队合作精神
10) teamwork spirit.
第8篇 qs机电估算师岗位职责
job description:
- preparation of pre-contract cost estimates and project cash-flow.
编制合同前的造价估算与项目现金流;
- preparation of tender documentation
编制招标文件;
- tendering process and tender evaluation
招标工作与评标;
- post-contract administration and management – contract documentation, valuation of progress payment, variation assessment, and cost control report
合同后管理:合同文件、进度款估价、变更估算及造价控制报告;
- finalization of project final accounts
完成项目最终结算账目;
- involvements in other non-traditional areas such as procurement management, feasibility study, value management , capital allowances, life-cycle costing, project analysis
参与其他非传统领域,如采购管理、可行性研究、价值工程、资本减免、生命周期成本、项目分析。
job requirements
- basic technical knowledge – measurement, cost estimating, construction technology, contracts and law
基本技术知识----计量、成本估算、施工技术、合同与法律;
- understand and be familiar with professional practice and contract administration processes
理解并熟悉专业惯例与合同管理程序;
- able to work as a team player
能与团队一起工作;
- degree or diploma in mechanical & electrical engineering or equivalent from recognized universities
hvac- bachelor degree with major in hvac/building environment and facilities engineering /water supply;
electrical –bachelor degree with major in electrical engineering and automation/automation;
认可大学的机电工程或相当专业的学位或文凭;
暖通 - 供热通风与空调工程/建筑环境与设备工程/给排水等专业学士毕业;
电气 - 电气工程及其自动化/自动化等专业学士毕业;
- diploma holders with 2 to 3 years relevant m&e qs e_perience
应届毕业或有一、二年相关机电qs经历;
第9篇 cqs客服岗位职责
客户端品质异常的处理、公司新产品导入前客户端品质标准的确认。要求沟通能力强,有客户服务意识及品质管理经验,能配合部分时间出差。
第10篇 qs土建估算师岗位职责任职要求
qs土建估算师岗位职责
job description (key responsibilities):
- to deliver elements of qs assignments under the supervision of more senior members of staff;
在助理董事/经理/高级估算师/估算师指导下，独立、准确、及时地完成交办的各项工作;
- to provide support in the delivery of projects and professional assignments;
为项目的良好运作提供专业技术支持;
- good teamwork spirit and active collaboration， good relationship with other departments and peers to maintain good collaboration
保持良好的团队意识及主动协作精神，能够与公司其他部门及各位同事保持良好的工作协作;
- to gain knowledge and e_perience in qs services across a broad spectrum of the qs product range.
通过平时多方面的qs专业工作，增加在qs服务方面的知识和经验;
job requirements & person specification (qualifications， e_perience， skills & behaviours)
- bachelor degree， major in civil/architectural engineering management or related discipline;
土建相关专业/建筑工程管理专业大学毕业;
- good communication skills;
良好的语言沟通能力;
- fluent in written and reading english， basic ability of conversational competence in english;
英语读写流利，具备一定的会话能力;
- proficient in pc application and microsoft skills;
熟练掌握电脑技能，具备常用软件的应用能力;
qs土建估算师岗位
第11篇 cqs岗位职责
客户质量支持主管 cqs supervisor-hangzhou autoliv 奥托立夫(上海)管理有限公司,autoliv,奥托立夫 服务地址:
杭州:萧山区长福杭路/临江工业园区新世纪大道
慈溪:滨海六路/滨海二路
宁波:北仑经济技术开发区恒山路/北仑区春晓大道
工作职责及内容 responsibilities:
1) responsible for own cqs job requirements
1) 负责自己的客服工作要求
2) 指定地区(一个或者多个城市)客服人员团队的管理工作和职责管理
2) responsible for the management and responsibility of cqs team in one or more designated cities
3) 负责指定区域的客服日常管理工作和业绩评价
3) responsible for daily management and performance appraisal of cqss in designated areas
-检查客服人员的考勤 check on work attendance
-核查工作量,合理调节工作安排 review work load, reasonably adjust work arrangement
-定期业绩评价 regularly performance appraisal
4) 具备培训和教导驻外顾客质量支持人员的资格, 使其能胜任此职, 提升技能.
4) has qualification to train and coach other cqss and make him/her to take this job competently, increase skill as well.
5) 和客户建立和维护良好的工作关系,定期走访客户质量和物流人员,定期开展顾客满意度调查,反馈顾客声音/期望给工厂和管理层。
5) create and maintain good relationship with customer, regularly visit customer quality and logistic people, do regular customer satisfaction survey, feedback customer voice/ e_pectation to plant and management.
6) 每月带领其他客服人员,对市场售后三包索赔件进行初步分析,可以当场申诉的,起草申诉报告向客户申诉;需要进一步分析的,返回工厂分析。
6) monthly lead other cqss to do primary analysis for warranty parts, if it can be appealed, make the appeal report and submit to customer for appeal. if it need to do further analysis, return the parts to plant.
7) 支持新项目在客户处顺利量产的支持,如装车节点的现场参与,积极反馈信息给项目组。
7) support new project launch in customer site, like participate in customer assembly milestone, feedback the information to project team.
8) 对于客户scorecard方面的影响,支持其他cqs和客户进行协商沟通,使其影响到最小。
8) for the customers influence on scorecard, support other cqs to negotiate and communicate with the customer to minimize the impact.
9) 协助直线经理,对流程进行改造,标准化的制订,使团队达成目标.
9) assist line manager to do improvement on cqs work flow and standard creation, make team to achieve the target.
10) 协助上级经理布置的任务。
10) support other tasks assigned by line manager
质量/环境/安全职责 duties of quality and environment & occupational health & safety:
1) 了解公司质量环境安全方针,遵守和执行公司管理体系文件规定;
1) understand company policy, compliance with company requirement;
2) 了解并遵守工作相关的法律法规;
2) understand and abide by rule during work;
3) 了解工作范围的危险源和控制方法。
3) understand the hazard resource and control method during work.
4) 了解顾客质量环境安全政策,遵守和执行顾客要求;
4) understand customer quality/ehs policy, compliance with customer requirement.
岗位需求 job requirements:
1) 机械专业或汽车专业本科以上学历。有汽车行业技术背景更佳。
1) bachelor degree or above on mechanical or automobile professional.a technical background especially in the automotive sector is a plus.
2) 3年以上汽车行业客户沟通和合作经验
2) three years automotive industry e_perience in customer communication and cooperation
3) 有相关质量工作经验, 熟悉ford的特殊要求
3) related to the quality of work e_perience, familiar with ford special requirement
4) 有问题解决的技能
4) problem solving skill
5) 知晓并能运用质量工具和统计方法
5) know and can apply quality tool and statistic method
6)良好的合作及沟通能力
6) strong skills of coordination and communication
7) 有较强的自主性和自学能力
7) self-motivated and strong self-learning capability
8) 较强的英语口语及书写能力,熟练掌握计算机操作
8) fluent in both oral and written english as well as good skills of computer application.
9) 能适应经常出差
9) willing to travel for business frequently.
10) 有良好的团队合作精神
10) teamwork spirit.
第12篇 客户质量主管 lead cqs & china cqm（beijing）岗位职责描述岗位要求
职位描述：
岗位职责：
1) 负责自己的cqs工作要求 ， 原则是 “working cqs”
responsible for own cqs job requirements. principle is “working cqs”
2)直线向地区的质量管理层报告。将cqs成本 （员工人数和出差费用等）管理到较低或可接受的水平。
reports solid line to division quality management. manage the cqs costs (headcount and travel) to lower and acceptable levels.
3)在一个或多个指定城市管理cqs团队，并协调与制造工厂的合作。
manages cqs team in one or more designated cities， and coordinates with the manufacturing plants.
4)负责指定区域的客服日常管理工作和业绩评价
responsible for daily management and performance appraisal of cqss in designated areas
-检查客服人员的考勤 check on work attendance
-核查工作量，合理调节工作安排 review work load， reasonably adjust work arrangement
-逐步升级和责任心 escalation and accountability
-定期业绩评价 regularly performance appraisal
5)具备培训和教导驻外客户质量支持人员的资格， 使其能胜任此职， 提升技能.
has qualification to train and coach other cqss and make him/her to take this job competently， increase skill as well.
6)在准时响应和响应质量方面，作为客户接口进行跟进，重点关注在主要客户发布的问题解决请求。
customer interface follow-up regarding on-time responsiveness and quality of response with focus on major customer issued problem solving requests.
7)和客户建立和维护良好的工作关系，定期走访客户质量和物流人员，定期开展顾客满意度调查，反馈顾客声音/期望给工厂和管理层。
create and maintain good relationship with customer， regularly visit customer quality and logistic people， do regular customer satisfaction survey， feedback customer voice/ e_pectation to plant and management.
- 在如下两个极端情况之间，管理顾客满意度达到适当的水平manage the customer satisfaction to the right level between the two e_tremes:
a.最小的客户升级 minimal customer escalations
b.高水平的客户满意度high level of customer satisfaction
8)带领cqs团队，在客户售后三包中心进行售后件初步分析，反馈结果给工厂的cqe。支持cqm协调售后的改进活动，并监控售后相关的新兴问题。
lead cqs team to do warranty primary analysis at customer warranty center， feedback the result to plant cqe. support cqm to coordinate warranty improvement and monitor warranty related emerging concerns.
9)可以当场申诉的，起草申诉报告向客户申诉；需要进一步分析的，及时地返回工厂分析。
if it can be appealed， make the appeal report and submit to customer for appeal.if it need to do further analysis， return the parts to plant timely.
10)根据需要和可用的情况，支持新项目在客户处顺利量产并监控客户处量产质量，如装车节点的现场参与，积极反馈信息给项目组。
as needed and as available - supports new project launch and monitors the quality of the launches at customer.， i.e. participate in customer assembly milestone， feedback information to project team.
11)对于客户scorecard方面的影响，支持其他cqs和客户进行协商沟通，使其影响到最小。
for the customers influence on scorecard， support other cqs to negotiate and communicate with the customer to minimize the impact.
12)在指定区域的客户处，支持海外业务相关的质量问题的解决。supports oversea business related quality issues solving which occurred in the designated oem location.
13)协助直线经理，对流程进行改造，标准化的制订，使团队达成目标.
assist line manager to do improvement on cqs work flow and standard creation， make team to achieve the target.
14)协助上级经理布置的任务。
support other tasks assigned by line manager.
b. cqm dimension区域cqm维度
15)担当指定的oem区域的cqm角色。
take divisional cqm role which defined oem.
16)作为区域的cqm，虚线汇报给bu，并支持全球的cqm。
reports dotted line to the business unit as divisional cqm role which defined oem， and supports global cqm
17)客户处对供应商质量和交付评价的主导者，流利操作客户门户网站/数据库。
champion of customer supplier ratings on quality and delivery. fluent in customer portal/databases
18)参与客户计分卡月度评价评审。
participates in monthly e_ecutive review of customer scorecard ratings.
19)具备客户特殊要求的全部知识，并根据区域的cqm， cqe和cqs 的培训，使组织开展工作。 提供审核要求。
has entire knowledge of customer specific quality requirements and makes the organization work accordingly with training of divisional cqm， cqe and cqs. provides audit requirements.
20)主导并培训as066的执行。
champions and train for as066 implementation .
21)代表奥托立夫管理层对客户在质量问题上的需求，例如高级别会议，客户的关键关注委员会等。
represents autoliv management level on customer demand in quality issues， for e_ample high level meetings， customer’s critical concern committee etc.
职位要求：
1)three years automotive industry e_perience in customer communication and cooperation
2)familiar with related customers (daimler) specific requirements， can meet customer e_pectation
3)well trained customer process (ppap， scorecard and warranty) & can start work promptly;
4)has good relationship with customer and deal with events with proactive attitude;
5)problem solving skill， know and can apply quality tool and statistic method;
6)familiar with iatf16949， vda6.3， biqs， apqp， ppap， fmea， spc， msa.
第13篇 cqs客服工程师岗位职责
岗位职责:1.英文听说读写流利2.有独立处理客诉能力3.可以独立完成编写8d报告4.有3年(含)以上处理客诉经验5.有视讯产品工作经验与工程背景更佳任职要求:
第14篇 qs岗位职责
project management specialist (项目管理专员) 莫仕连接器 莫仕连接器(成都)有限公司,莫仕连接器,莫仕连接器 岗位职责:
job description:
1. lead cross-functional teams to deliver new product launched on time and budget. ensure that these teams achieve all customer and company requirements including quality, cost, delivery, product performance and customer satisfaction.
2.organize all new product launch related activities.
3.ensure the advanced product quality planning (apqp) process is established, documented, implemented and followed according to qs9000/ts16949 procedures.
4.serve as the e_pert in new product launch systems including timing, documentation and interaction.
5.ensure the team develops/finalizes special characteristics, design reviews fmea, establish actions to reduce potential failure modes, develop and/or reviews control plans and communicate variance to plan early so issues can be addressed.
6.maintain good communication among project team members, departments, and customers.
7.maintain program cost reporting against budget.
任职要求:
job requirement:
1. be familiar with micro software
2. good cross function communication skill
3. good attitude for multiple section coordination
4. good at english listening, reading, speaking and written. japanese is preferred.
5. has capability to handle global projects.
6. at least 6 years work e_perience
7. project management e_perience is preferred
第15篇 qs工程师岗位职责
qs工程师 乐星产电 乐星产电(无锡)有限公司上海分公司,乐星产电,乐星产电上海,乐星 岗位职责:
1.协助客户审核及不合格项的追踪改善 ;
2.iso9001 s16949及其他管理体系的建立、维护和改进;
3.根据公司战略和运营结果,识别内部流程,推动公司内部流程改善,协助相关部门建立及优化流程 ;
4.质量文化建设 。
任职要求:
1.本科或以上学历,1年相关工作经验;
3.掌握iso9001、ts16949等体系知识,熟悉ts16949五大工具apqpppapfmeaspcmsa者优先 ;
4.了解iso14001ohsas18001qc080000esdul等知识等体系知识者优先 ;
5.了解qcc、8d、提案改善等持续改善工具。
第16篇 cqs质量岗位职责
客户质量支持主管 cqs supervisor-hangzhou autoliv 奥托立夫(上海)管理有限公司,autoliv,奥托立夫 服务地址:
杭州:萧山区长福杭路/临江工业园区新世纪大道
慈溪:滨海六路/滨海二路
宁波:北仑经济技术开发区恒山路/北仑区春晓大道
工作职责及内容 responsibilities:
1) responsible for own cqs job requirements
1) 负责自己的客服工作要求
2) 指定地区(一个或者多个城市)客服人员团队的管理工作和职责管理
2) responsible for the management and responsibility of cqs team in one or more designated cities
3) 负责指定区域的客服日常管理工作和业绩评价
3) responsible for daily management and performance appraisal of cqss in designated areas
-检查客服人员的考勤 check on work attendance
-核查工作量,合理调节工作安排 review work load, reasonably adjust work arrangement
-定期业绩评价 regularly performance appraisal
4) 具备培训和教导驻外顾客质量支持人员的资格, 使其能胜任此职, 提升技能.
4) has qualification to train and coach other cqss and make him/her to take this job competently, increase skill as well.
5) 和客户建立和维护良好的工作关系,定期走访客户质量和物流人员,定期开展顾客满意度调查,反馈顾客声音/期望给工厂和管理层。
5) create and maintain good relationship with customer, regularly visit customer quality and logistic people, do regular customer satisfaction survey, feedback customer voice/ e_pectation to plant and management.
6) 每月带领其他客服人员,对市场售后三包索赔件进行初步分析,可以当场申诉的,起草申诉报告向客户申诉;需要进一步分析的,返回工厂分析。
6) monthly lead other cqss to do primary analysis for warranty parts, if it can be appealed, make the appeal report and submit to customer for appeal. if it need to do further analysis, return the parts to plant.
7) 支持新项目在客户处顺利量产的支持,如装车节点的现场参与,积极反馈信息给项目组。
7) support new project launch in customer site, like participate in customer assembly milestone, feedback the information to project team.
8) 对于客户scorecard方面的影响,支持其他cqs和客户进行协商沟通,使其影响到最小。
8) for the customers influence on scorecard, support other cqs to negotiate and communicate with the customer to minimize the impact.
9) 协助直线经理,对流程进行改造,标准化的制订,使团队达成目标.
9) assist line manager to do improvement on cqs work flow and standard creation, make team to achieve the target.
10) 协助上级经理布置的任务。
10) support other tasks assigned by line manager
质量/环境/安全职责 duties of quality and environment & occupational health & safety:
1) 了解公司质量环境安全方针,遵守和执行公司管理体系文件规定;
1) understand company policy, compliance with company requirement;
2) 了解并遵守工作相关的法律法规;
2) understand and abide by rule during work;
3) 了解工作范围的危险源和控制方法。
3) understand the hazard resource and control method during work.
4) 了解顾客质量环境安全政策,遵守和执行顾客要求;
4) understand customer quality/ehs policy, compliance with customer requirement.
岗位需求 job requirements:
1) 机械专业或汽车专业本科以上学历。有汽车行业技术背景更佳。
1) bachelor degree or above on mechanical or automobile professional.a technical background especially in the automotive sector is a plus.
2) 3年以上汽车行业客户沟通和合作经验
2) three years automotive industry e_perience in customer communication and cooperation
3) 有相关质量工作经验, 熟悉ford的特殊要求
3) related to the quality of work e_perience, familiar with ford special requirement
4) 有问题解决的技能
4) problem solving skill
5) 知晓并能运用质量工具和统计方法
5) know and can apply quality tool and statistic method
6)良好的合作及沟通能力
6) strong skills of coordination and communication
7) 有较强的自主性和自学能力
7) self-motivated and strong self-learning capability
8) 较强的英语口语及书写能力,熟练掌握计算机操作
8) fluent in both oral and written english as well as good skills of computer application.
9) 能适应经常出差
9) willing to travel for business frequently.
10) 有良好的团队合作精神
10) teamwork spirit.
