- 目录
岗位职责是什么
cqs，全称continuous quality supervision，即持续质量监控，是一个关键的企业管理岗位，主要负责确保公司的产品、服务及业务流程始终维持在高标准的质量水平。cqs专员是这个领域的专家，他们通过系统的监测、评估和改进措施，确保企业各项活动的质量可控和持续优化。
岗位职责要求
1. 具备深厚的品质管理知识，熟悉iso质量管理体系和其他相关标准。
2. 精通数据分析，能够从大量数据中发现问题并提出解决方案。
3. 优秀的沟通技巧，能协调各部门以推动质量改进计划。
4. 强烈的责任心和问题解决能力，能在压力下保持冷静并迅速响应。
5. 对业务流程有深入理解，能识别潜在的质量风险。
6. 熟练使用质量管理工具，如spc（统计过程控制）、fmea（失效模式与效应分析）等。
岗位职责描述
cqs专员在日常工作中扮演着质量管理的守护者角色。他们负责制定和执行质量标准，监控生产和服务过程，确保其符合预设的品质要求。通过对数据的实时分析，cqs专员能够及时发现异常情况，预防质量问题的发生。此外，他们还需要与各部门密切协作，分享质量信息，推动质量改进项目，并确保所有员工都理解和遵守质量政策。
在项目实施阶段，cqs专员会参与需求分析、设计评审、过程控制以及验收测试等多个环节，确保每个步骤都符合质量标准。他们也会定期进行内部审核，评估体系的有效性，并提出改进建议，以实现质量目标的持续提升。
有哪些内容
1. 制定和维护质量管理体系：包括编写和更新质量手册、程序文件和作业指导书。
2. 数据分析与报告：收集、分析质量数据，生成报告，揭示潜在问题和改进机会。
3. 过程审计：对生产和服务流程进行定期审计，检查合规性并提出改善措施。
4. 培训与指导：为员工提供质量管理培训，提高全员质量意识。
5. 问题解决：调查质量问题，制定纠正和预防措施，跟踪效果直至问题关闭。
6. 合作与协调：与供应商、客户及其他利益相关者保持良好沟通，确保质量要求得到满足。
7. 项目质量管理：参与项目管理，确保项目交付物的质量符合预期。
8. 持续改进：推动pdca（计划-执行-检查-行动）循环，实现质量体系的持续改进。
cqs专员的工作涵盖了质量保证的方方面面，他们的专业能力和细致入微的工作态度对于企业的长期成功至关重要。通过他们的努力，企业能够不断提升产品质量，增强客户满意度，从而在竞争激烈的市场中脱颖而出。
cqs岗位职责范文
第1篇 cqs岗位职责
客户质量支持主管 cqs supervisor-hangzhou autoliv 奥托立夫(上海)管理有限公司,autoliv,奥托立夫 服务地址:
杭州:萧山区长福杭路/临江工业园区新世纪大道
慈溪:滨海六路/滨海二路
宁波:北仑经济技术开发区恒山路/北仑区春晓大道
工作职责及内容 responsibilities:
1) responsible for own cqs job requirements
1) 负责自己的客服工作要求
2) 指定地区(一个或者多个城市)客服人员团队的管理工作和职责管理
2) responsible for the management and responsibility of cqs team in one or more designated cities
3) 负责指定区域的客服日常管理工作和业绩评价
3) responsible for daily management and performance appraisal of cqss in designated areas
-检查客服人员的考勤 check on work attendance
-核查工作量,合理调节工作安排 review work load, reasonably adjust work arrangement
-定期业绩评价 regularly performance appraisal
4) 具备培训和教导驻外顾客质量支持人员的资格, 使其能胜任此职, 提升技能.
4) has qualification to train and coach other cqss and make him/her to take this job competently, increase skill as well.
5) 和客户建立和维护良好的工作关系,定期走访客户质量和物流人员,定期开展顾客满意度调查,反馈顾客声音/期望给工厂和管理层。
5) create and maintain good relationship with customer, regularly visit customer quality and logistic people, do regular customer satisfaction survey, feedback customer voice/ e_pectation to plant and management.
6) 每月带领其他客服人员,对市场售后三包索赔件进行初步分析,可以当场申诉的,起草申诉报告向客户申诉;需要进一步分析的,返回工厂分析。
6) monthly lead other cqss to do primary analysis for warranty parts, if it can be appealed, make the appeal report and submit to customer for appeal. if it need to do further analysis, return the parts to plant.
7) 支持新项目在客户处顺利量产的支持,如装车节点的现场参与,积极反馈信息给项目组。
7) support new project launch in customer site, like participate in customer assembly milestone, feedback the information to project team.
8) 对于客户scorecard方面的影响,支持其他cqs和客户进行协商沟通,使其影响到最小。
8) for the customers influence on scorecard, support other cqs to negotiate and communicate with the customer to minimize the impact.
9) 协助直线经理,对流程进行改造,标准化的制订,使团队达成目标.
9) assist line manager to do improvement on cqs work flow and standard creation, make team to achieve the target.
10) 协助上级经理布置的任务。
10) support other tasks assigned by line manager
质量/环境/安全职责 duties of quality and environment & occupational health & safety:
1) 了解公司质量环境安全方针,遵守和执行公司管理体系文件规定;
1) understand company policy, compliance with company requirement;
2) 了解并遵守工作相关的法律法规;
2) understand and abide by rule during work;
3) 了解工作范围的危险源和控制方法。
3) understand the hazard resource and control method during work.
4) 了解顾客质量环境安全政策,遵守和执行顾客要求;
4) understand customer quality/ehs policy, compliance with customer requirement.
岗位需求 job requirements:
1) 机械专业或汽车专业本科以上学历。有汽车行业技术背景更佳。
1) bachelor degree or above on mechanical or automobile professional.a technical background especially in the automotive sector is a plus.
2) 3年以上汽车行业客户沟通和合作经验
2) three years automotive industry e_perience in customer communication and cooperation
3) 有相关质量工作经验, 熟悉ford的特殊要求
3) related to the quality of work e_perience, familiar with ford special requirement
4) 有问题解决的技能
4) problem solving skill
5) 知晓并能运用质量工具和统计方法
5) know and can apply quality tool and statistic method
6)良好的合作及沟通能力
6) strong skills of coordination and communication
7) 有较强的自主性和自学能力
7) self-motivated and strong self-learning capability
8) 较强的英语口语及书写能力,熟练掌握计算机操作
8) fluent in both oral and written english as well as good skills of computer application.
9) 能适应经常出差
9) willing to travel for business frequently.
10) 有良好的团队合作精神
10) teamwork spirit.
第2篇 cqs客服岗位职责
客户端品质异常的处理、公司新产品导入前客户端品质标准的确认。要求沟通能力强,有客户服务意识及品质管理经验,能配合部分时间出差。
第3篇 cqs质量岗位职责
客户质量支持主管 cqs supervisor-hangzhou autoliv 奥托立夫(上海)管理有限公司,autoliv,奥托立夫 服务地址:
杭州:萧山区长福杭路/临江工业园区新世纪大道
慈溪:滨海六路/滨海二路
宁波:北仑经济技术开发区恒山路/北仑区春晓大道
工作职责及内容 responsibilities:
1) responsible for own cqs job requirements
1) 负责自己的客服工作要求
2) 指定地区(一个或者多个城市)客服人员团队的管理工作和职责管理
2) responsible for the management and responsibility of cqs team in one or more designated cities
3) 负责指定区域的客服日常管理工作和业绩评价
3) responsible for daily management and performance appraisal of cqss in designated areas
-检查客服人员的考勤 check on work attendance
-核查工作量,合理调节工作安排 review work load, reasonably adjust work arrangement
-定期业绩评价 regularly performance appraisal
4) 具备培训和教导驻外顾客质量支持人员的资格, 使其能胜任此职, 提升技能.
4) has qualification to train and coach other cqss and make him/her to take this job competently, increase skill as well.
5) 和客户建立和维护良好的工作关系,定期走访客户质量和物流人员,定期开展顾客满意度调查,反馈顾客声音/期望给工厂和管理层。
5) create and maintain good relationship with customer, regularly visit customer quality and logistic people, do regular customer satisfaction survey, feedback customer voice/ e_pectation to plant and management.
6) 每月带领其他客服人员,对市场售后三包索赔件进行初步分析,可以当场申诉的,起草申诉报告向客户申诉;需要进一步分析的,返回工厂分析。
6) monthly lead other cqss to do primary analysis for warranty parts, if it can be appealed, make the appeal report and submit to customer for appeal. if it need to do further analysis, return the parts to plant.
7) 支持新项目在客户处顺利量产的支持,如装车节点的现场参与,积极反馈信息给项目组。
7) support new project launch in customer site, like participate in customer assembly milestone, feedback the information to project team.
8) 对于客户scorecard方面的影响,支持其他cqs和客户进行协商沟通,使其影响到最小。
8) for the customers influence on scorecard, support other cqs to negotiate and communicate with the customer to minimize the impact.
9) 协助直线经理,对流程进行改造,标准化的制订,使团队达成目标.
9) assist line manager to do improvement on cqs work flow and standard creation, make team to achieve the target.
10) 协助上级经理布置的任务。
10) support other tasks assigned by line manager
质量/环境/安全职责 duties of quality and environment & occupational health & safety:
1) 了解公司质量环境安全方针,遵守和执行公司管理体系文件规定;
1) understand company policy, compliance with company requirement;
2) 了解并遵守工作相关的法律法规;
2) understand and abide by rule during work;
3) 了解工作范围的危险源和控制方法。
3) understand the hazard resource and control method during work.
4) 了解顾客质量环境安全政策,遵守和执行顾客要求;
4) understand customer quality/ehs policy, compliance with customer requirement.
岗位需求 job requirements:
1) 机械专业或汽车专业本科以上学历。有汽车行业技术背景更佳。
1) bachelor degree or above on mechanical or automobile professional.a technical background especially in the automotive sector is a plus.
2) 3年以上汽车行业客户沟通和合作经验
2) three years automotive industry e_perience in customer communication and cooperation
3) 有相关质量工作经验, 熟悉ford的特殊要求
3) related to the quality of work e_perience, familiar with ford special requirement
4) 有问题解决的技能
4) problem solving skill
5) 知晓并能运用质量工具和统计方法
5) know and can apply quality tool and statistic method
6)良好的合作及沟通能力
6) strong skills of coordination and communication
7) 有较强的自主性和自学能力
7) self-motivated and strong self-learning capability
8) 较强的英语口语及书写能力,熟练掌握计算机操作
8) fluent in both oral and written english as well as good skills of computer application.
9) 能适应经常出差
9) willing to travel for business frequently.
10) 有良好的团队合作精神
10) teamwork spirit.
第4篇 cqs客服工程师岗位职责
岗位职责:1.英文听说读写流利2.有独立处理客诉能力3.可以独立完成编写8d报告4.有3年(含)以上处理客诉经验5.有视讯产品工作经验与工程背景更佳任职要求:
第5篇 cqs客户岗位职责
客户质量支持主管 cqs supervisor-hangzhou autoliv 奥托立夫(上海)管理有限公司,autoliv,奥托立夫 服务地址:
杭州:萧山区长福杭路/临江工业园区新世纪大道
慈溪:滨海六路/滨海二路
宁波:北仑经济技术开发区恒山路/北仑区春晓大道
工作职责及内容 responsibilities:
1) responsible for own cqs job requirements
1) 负责自己的客服工作要求
2) 指定地区(一个或者多个城市)客服人员团队的管理工作和职责管理
2) responsible for the management and responsibility of cqs team in one or more designated cities
3) 负责指定区域的客服日常管理工作和业绩评价
3) responsible for daily management and performance appraisal of cqss in designated areas
-检查客服人员的考勤 check on work attendance
-核查工作量,合理调节工作安排 review work load, reasonably adjust work arrangement
-定期业绩评价 regularly performance appraisal
4) 具备培训和教导驻外顾客质量支持人员的资格, 使其能胜任此职, 提升技能.
4) has qualification to train and coach other cqss and make him/her to take this job competently, increase skill as well.
5) 和客户建立和维护良好的工作关系,定期走访客户质量和物流人员,定期开展顾客满意度调查,反馈顾客声音/期望给工厂和管理层。
5) create and maintain good relationship with customer, regularly visit customer quality and logistic people, do regular customer satisfaction survey, feedback customer voice/ e_pectation to plant and management.
6) 每月带领其他客服人员,对市场售后三包索赔件进行初步分析,可以当场申诉的,起草申诉报告向客户申诉;需要进一步分析的,返回工厂分析。
6) monthly lead other cqss to do primary analysis for warranty parts, if it can be appealed, make the appeal report and submit to customer for appeal. if it need to do further analysis, return the parts to plant.
7) 支持新项目在客户处顺利量产的支持,如装车节点的现场参与,积极反馈信息给项目组。
7) support new project launch in customer site, like participate in customer assembly milestone, feedback the information to project team.
8) 对于客户scorecard方面的影响,支持其他cqs和客户进行协商沟通,使其影响到最小。
8) for the customers influence on scorecard, support other cqs to negotiate and communicate with the customer to minimize the impact.
9) 协助直线经理,对流程进行改造,标准化的制订,使团队达成目标.
9) assist line manager to do improvement on cqs work flow and standard creation, make team to achieve the target.
10) 协助上级经理布置的任务。
10) support other tasks assigned by line manager
质量/环境/安全职责 duties of quality and environment & occupational health & safety:
1) 了解公司质量环境安全方针,遵守和执行公司管理体系文件规定;
1) understand company policy, compliance with company requirement;
2) 了解并遵守工作相关的法律法规;
2) understand and abide by rule during work;
3) 了解工作范围的危险源和控制方法。
3) understand the hazard resource and control method during work.
4) 了解顾客质量环境安全政策,遵守和执行顾客要求;
4) understand customer quality/ehs policy, compliance with customer requirement.
岗位需求 job requirements:
1) 机械专业或汽车专业本科以上学历。有汽车行业技术背景更佳。
1) bachelor degree or above on mechanical or automobile professional.a technical background especially in the automotive sector is a plus.
2) 3年以上汽车行业客户沟通和合作经验
2) three years automotive industry e_perience in customer communication and cooperation
3) 有相关质量工作经验, 熟悉ford的特殊要求
3) related to the quality of work e_perience, familiar with ford special requirement
4) 有问题解决的技能
4) problem solving skill
5) 知晓并能运用质量工具和统计方法
5) know and can apply quality tool and statistic method
6)良好的合作及沟通能力
6) strong skills of coordination and communication
7) 有较强的自主性和自学能力
7) self-motivated and strong self-learning capability
8) 较强的英语口语及书写能力,熟练掌握计算机操作
8) fluent in both oral and written english as well as good skills of computer application.
9) 能适应经常出差
9) willing to travel for business frequently.
10) 有良好的团队合作精神
10) teamwork spirit.
第6篇 客户质量主管 lead cqs & china cqm（beijing）岗位职责描述岗位要求
职位描述：
岗位职责：
1) 负责自己的cqs工作要求 ， 原则是 “working cqs”
responsible for own cqs job requirements. principle is “working cqs”
2)直线向地区的质量管理层报告。将cqs成本 （员工人数和出差费用等）管理到较低或可接受的水平。
reports solid line to division quality management. manage the cqs costs (headcount and travel) to lower and acceptable levels.
3)在一个或多个指定城市管理cqs团队，并协调与制造工厂的合作。
manages cqs team in one or more designated cities， and coordinates with the manufacturing plants.
4)负责指定区域的客服日常管理工作和业绩评价
responsible for daily management and performance appraisal of cqss in designated areas
-检查客服人员的考勤 check on work attendance
-核查工作量，合理调节工作安排 review work load， reasonably adjust work arrangement
-逐步升级和责任心 escalation and accountability
-定期业绩评价 regularly performance appraisal
5)具备培训和教导驻外客户质量支持人员的资格， 使其能胜任此职， 提升技能.
has qualification to train and coach other cqss and make him/her to take this job competently， increase skill as well.
6)在准时响应和响应质量方面，作为客户接口进行跟进，重点关注在主要客户发布的问题解决请求。
customer interface follow-up regarding on-time responsiveness and quality of response with focus on major customer issued problem solving requests.
7)和客户建立和维护良好的工作关系，定期走访客户质量和物流人员，定期开展顾客满意度调查，反馈顾客声音/期望给工厂和管理层。
create and maintain good relationship with customer， regularly visit customer quality and logistic people， do regular customer satisfaction survey， feedback customer voice/ e_pectation to plant and management.
- 在如下两个极端情况之间，管理顾客满意度达到适当的水平manage the customer satisfaction to the right level between the two e_tremes:
a.最小的客户升级 minimal customer escalations
b.高水平的客户满意度high level of customer satisfaction
8)带领cqs团队，在客户售后三包中心进行售后件初步分析，反馈结果给工厂的cqe。支持cqm协调售后的改进活动，并监控售后相关的新兴问题。
lead cqs team to do warranty primary analysis at customer warranty center， feedback the result to plant cqe. support cqm to coordinate warranty improvement and monitor warranty related emerging concerns.
9)可以当场申诉的，起草申诉报告向客户申诉；需要进一步分析的，及时地返回工厂分析。
if it can be appealed， make the appeal report and submit to customer for appeal.if it need to do further analysis， return the parts to plant timely.
10)根据需要和可用的情况，支持新项目在客户处顺利量产并监控客户处量产质量，如装车节点的现场参与，积极反馈信息给项目组。
as needed and as available - supports new project launch and monitors the quality of the launches at customer.， i.e. participate in customer assembly milestone， feedback information to project team.
11)对于客户scorecard方面的影响，支持其他cqs和客户进行协商沟通，使其影响到最小。
for the customers influence on scorecard， support other cqs to negotiate and communicate with the customer to minimize the impact.
12)在指定区域的客户处，支持海外业务相关的质量问题的解决。supports oversea business related quality issues solving which occurred in the designated oem location.
13)协助直线经理，对流程进行改造，标准化的制订，使团队达成目标.
assist line manager to do improvement on cqs work flow and standard creation， make team to achieve the target.
14)协助上级经理布置的任务。
support other tasks assigned by line manager.
b. cqm dimension区域cqm维度
15)担当指定的oem区域的cqm角色。
take divisional cqm role which defined oem.
16)作为区域的cqm，虚线汇报给bu，并支持全球的cqm。
reports dotted line to the business unit as divisional cqm role which defined oem， and supports global cqm
17)客户处对供应商质量和交付评价的主导者，流利操作客户门户网站/数据库。
champion of customer supplier ratings on quality and delivery. fluent in customer portal/databases
18)参与客户计分卡月度评价评审。
participates in monthly e_ecutive review of customer scorecard ratings.
19)具备客户特殊要求的全部知识，并根据区域的cqm， cqe和cqs 的培训，使组织开展工作。 提供审核要求。
has entire knowledge of customer specific quality requirements and makes the organization work accordingly with training of divisional cqm， cqe and cqs. provides audit requirements.
20)主导并培训as066的执行。
champions and train for as066 implementation .
21)代表奥托立夫管理层对客户在质量问题上的需求，例如高级别会议，客户的关键关注委员会等。
represents autoliv management level on customer demand in quality issues， for e_ample high level meetings， customer’s critical concern committee etc.
职位要求：
1)three years automotive industry e_perience in customer communication and cooperation
2)familiar with related customers (daimler) specific requirements， can meet customer e_pectation
3)well trained customer process (ppap， scorecard and warranty) & can start work promptly;
4)has good relationship with customer and deal with events with proactive attitude;
5)problem solving skill， know and can apply quality tool and statistic method;
6)familiar with iatf16949， vda6.3， biqs， apqp， ppap， fmea， spc， msa.
