- 目录
第1篇 空运操作主管岗位职责任职要求
空运操作主管岗位职责
空运操作主管 m+r 华隆瑞锋国际货运(上海)有限公司，华隆瑞锋 summary:
support and assist the department manager to organize， coordinate and monitor the daily airfreight operation of the whole team.
primary responsibilities:
1. take lead for sop review of the team account， make sure team members fully understanding and compliance with sop in daily job.
2. take lead for new account on board incl. but not limited to sop review and implementing.
3. supervise the team to provide high quality service to customers and minimize service failure and customer complain.
4. maintain good relationship with service provider including a-class and bargain for the good rate to win the new business
5. ensure the service deliveries in accordance with our customers’ requirements.
6. follow the airfreight import inquiries as well and find better logistics solutions to answer any agent’s inquires.
7. conduct the on-job training for new staff and monitor the performance review for team members.
8. ensure team member update finance system correctly and accurately.
9. work as team role model for operation & customer service quality / attendance performance.
10. support for various tasks assigned by operation manager and assist to manage the operation team interpersonally.
additional responsibilities:
1. any other responsibilities as and when required by superior managers that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals.
2. back up for other team members when necessary.
knowledge and skill requirements:
1. college degree or above with above 5 years of e_perience in forwarding industry， the background for global forwarder is preferable.
2. at least 1-2 years of team management e_perience or working e_perience in a-class international forwarding company is preferred.
3. familiar with the procedure of airfreight operation and forwarding related knowledge.
4. fluent in both oral and written english and chinese， cet-4 or above.
5. high sense of responsibility， good team spirit and be able to work under pressure.
6. good sense of customer service and good problem-shooting capability.
7. good interpersonal and communication skills.
8. good microsoft office operation skill
第2篇 空运操作岗位职责、要求以及未来可以发展的方向
空运操作负责货主委托货物操作的人员，主要工作订舱、报关、对提单、打帐单等工作。
空运操作岗位职责
1.根据货物信拿到好价格后及时报给客户；
2.安排订舱，定好航班；
3.做好送货通知单/进仓图给客户，好及时让客户安排发货；
4.跟客户确认提单，确保提单上的收发货人信息要准确；
5.整理报关文件，及时提供给报关员报关；
6.准确的提单要及时给客户或者业务；
7.及时掌握准确的航班信息；
8.要掌握各航班的动态信息，价格和限制要求等。
空运操作岗位要求
1.具有物流行业知识，包括报关知识和经验；
2.具备良好的语言表达能力和沟通技巧，有较强的学习能力及进取心；
3.有一定的压力承受能力，对公司忠诚，有责任心，积极上进，有团队精神；
4.工作积极投入，勇于挑战，具有团队协作精神，乐观向上；
5.熟悉集装箱堆场的操作流程。
空运操作发展方向
可以积累一些经验，以后有机会可以去大的航空公司工作；有了一些经验的话，可以去考报关员，这样会比新手要容易得多。
第3篇 空运操作员岗位职责要求
1.完成上级主管分配的各项任务。
2.按标准流程操作,使货物及时、安全、顺利地运输。
3.满足客人的合理要求,为客人提供优质服务。
4.有效协调外部和内部各方面关系。
第4篇 海空运操作岗位职责任职要求
海空运操作岗位职责
职责描述:
1、接收订单以及安排订舱、运输、货物跟踪、报关、结算等事宜;
2、制作海空运单证及其它相关文件，负责录入应收应付费用;
3、负责提供海外代理业务文件及放货事宜;
4、单证及文件的整理及归档等;
5、客户投诉、纠纷的处理及上级交办的其他相关工作。
任职资格
1、专科及以上学历，进出口贸易运输、物流类相关专业尤佳;
2、3年以上海空运、海铁联运操作经验，应届生亦可，公司提供完善的培训;
3、熟悉海/空运操作，具备单证、货代、运输及一定进出口贸易知识;
4、英语4级以上;
5、工作细心、责任心强，具有较强的服务意识和团队精神。
