- 目录
岗位职责是什么
汽车售后技术岗位是汽车服务行业中至关重要的一个环节，主要负责为客户提供专业的技术支持和解决方案，确保汽车在销售后的正常使用和维护。
岗位职责要求
1. 具备深厚的汽车理论知识，熟悉各类汽车的构造、性能和常见问题。
2. 拥有丰富的实践经验，能够准确诊断和修复车辆故障。
3. 掌握最新的汽车技术和行业动态，及时更新知识库。
4. 具备良好的沟通技巧，能有效地与客户、维修技师和制造商交流。
5. 能够处理复杂的售后问题，包括保修索赔和客户投诉。
6. 具备团队协作精神，能与销售、服务和配件部门紧密配合。
7. 有强烈的责任心和客户服务导向，致力于提升客户满意度。
岗位职责描述
汽车售后技术人员是汽车行业的桥梁，他们将技术知识与客户服务融为一体。他们的工作不仅限于修理，还包括预防性维护建议、故障排查、技术咨询以及与制造商的技术协调。此外，他们还需要参与内部培训，提升整个团队的技术水平。
有哪些内容
1. 故障诊断与维修：对客户送修的车辆进行检查，识别并解决各种技术问题。
2. 技术咨询：解答客户关于车辆使用、保养和维修的疑问，提供专业建议。
3. 客户服务：处理客户的投诉和反馈，确保问题得到妥善解决，提高客户忠诚度。
4. 技术更新：定期参加培训，学习新技术和产品信息，保持专业知识的领先性。
5. 协作与协调：与销售团队合作，为潜在客户提供技术支持；与维修团队协作，优化维修流程。
6. 文档管理：记录维修过程，更新客户车辆档案，确保信息准确无误。
7. 保修处理：处理保修申请，与制造商沟通，确保符合保修政策。
8. 培训与指导：为新员工和技术人员提供技术培训，提升团队整体能力。
汽车售后技术岗位是汽车行业的幕后英雄，他们的工作质量和效率直接影响到客户的用车体验和公司的声誉。在这个岗位上，专业技能、客户服务意识和团队协作精神缺一不可。
汽车售后技术岗位职责范文
第1篇 汽车售后技术岗位职责
知名高端汽车品牌technical support 售后技术支持工程师 dekra greater china,dekra大中华区 德凯达企业管理(上海)有限公司,dekra greater china,dekra大中华区,德凯达 main responsibility:
- remote technical support over hotline service and on-site technical support
- remote failure diagnosing process reconstruction together with dealer technician
- failure analysis on the vehicle quality problems.
- communication with the dealers on the best practical solving method. maintaining and repairing suggestion on the vehicle technology.
- information collection, analysis and reporting as per the oem customer requirements. interface of the vehicle technical issues to the parties inside and outside.
requirement/basic qualifications:
- be very familiar with the vehicle failure analysis in the after sales area.
- solid automotive industry e_perience in after sales at oem or its dealers, repairing and failure analysis e_perience is preferred.
- solid e_perience in the field of e/e, or multimedia (dvd, navigation), or interior/e_terior, or chassis/engine/transmission.
- strong communication capability.
- fluent in written and verbal english skill.
- integrity, team spirit, customer orientation, entrepreneurship, responsibility for safety
第2篇 汽车售后技术支持岗位职责
知名高端汽车品牌technical support 售后技术支持工程师 dekra greater china,dekra大中华区 德凯达企业管理(上海)有限公司,dekra greater china,dekra大中华区,德凯达 main responsibility:
- remote technical support over hotline service and on-site technical support
- remote failure diagnosing process reconstruction together with dealer technician
- failure analysis on the vehicle quality problems.
- communication with the dealers on the best practical solving method. maintaining and repairing suggestion on the vehicle technology.
- information collection, analysis and reporting as per the oem customer requirements. interface of the vehicle technical issues to the parties inside and outside.
requirement/basic qualifications:
- be very familiar with the vehicle failure analysis in the after sales area.
- solid automotive industry e_perience in after sales at oem or its dealers, repairing and failure analysis e_perience is preferred.
- solid e_perience in the field of e/e, or multimedia (dvd, navigation), or interior/e_terior, or chassis/engine/transmission.
- strong communication capability.
- fluent in written and verbal english skill.
- integrity, team spirit, customer orientation, entrepreneurship, responsibility for safety
