售后销售经理岗位职责

岗位职责是什么

售后销售经理是一个关键的管理角色，负责协调公司售后服务与销售活动，确保客户满意度并推动持续的业务增长。

岗位职责要求

1. 拥有出色的沟通和谈判技巧，能够有效处理客户问题和投诉。

2. 具备销售策略制定和执行的能力，以提升产品销量和客户忠诚度。

3. 熟悉售后服务流程，能够优化服务以提高效率和客户满意度。

4. 具备团队管理和领导能力，激励团队成员达成业绩目标。

5. 能够分析销售数据，识别市场趋势和客户需求，为业务决策提供依据。

6. 具备良好的商业敏感度和解决问题的能力，能迅速应对市场变化。

岗位职责描述

售后销售经理的角色需要在销售和售后之间架起桥梁，确保两者之间的协同工作。他们需要监控销售业绩，同时关注客户反馈，以便及时调整策略。此外，他们还负责培训和支持销售团队，确保团队成员具备处理复杂客户问题的能力。

有哪些内容

1. 客户关系管理：建立和维护与重要客户的良好关系，解决他们的问题，提供优质的客户服务。

2. 销售策略制定：制定并实施销售计划，设定销售目标，确保团队达成业绩指标。

3. 团队领导：招募、培训和指导销售团队，设定个人和团队绩效目标，进行定期评估。

4. 售后服务改进：评估现有服务流程，提出改进建议，以提升客户满意度和减少纠纷。

5. 数据分析：收集和分析销售数据，识别市场动态，为产品开发和市场策略提供洞见。

6. 协调跨部门合作：与产品开发、市场营销和其他部门紧密协作，确保销售和售后策略的一致性。

作为售后销售经理，该职位要求在满足客户需求时，驱动销售业绩的持续增长。通过有效的团队管理和策略执行，这一角色对于公司的长期成功至关重要。

售后销售经理岗位职责范文

第1篇 售后销售经理岗位职责

service sales manager/account manager 售后服务销售/客户经理 macgregor 麦基嘉 麦基嘉(上海)贸易有限公司,麦基嘉 key accountabilities:

1. developing and maintaining customer relations with the shipowners.

2. to identify sales opportunities within gls, and facilitating the transition to engagement

3. to promote and obtain aftersales service jobs contracts (ie: pre-docking inspection, dry-docking supervision, repair, overhaul, modification & conversion, crews training and final testing) from our shipowners having their vessels installed with our macgregor equipment onboard.

4. to promote and obtain tpe modification & conversion jobs.

5. to obtain annual routine service agreement.

6. to sign lifecycle service agreement with our vvip & vip shipowners.

7. to come with constructive customers visiting reports.

8. to promote to our shipowners should always purchase genuine original spare parts from macgregor.

9. assist our spare parts & service sales team thru visiting our shipowners to obtain long overdue outstanding payments.

10. responsible of preparation of quotations and to send tender material to customer. plan, lead each tender and assure that the customers get response according to their needs.

11. handle all necessary correspondence/communications to customer regarding commercial issues.

12. commercial negotiation with customers, incl. price, payment terms and other terms.

qualifications:

1. four year university degree in mechanics, electricity, shipbuilding or other technical area;

2. have positive mindset and cooperate well with our sales & services teams.

3. have good relationship with international & china shipowners and china repair shipyards.

4. sales and negotiation skills, strong sense customer care;

5. 8+ years in the similar position, shipbuilding, ship equipment preferred;

6. very e_cellent communication skills and interpersonal skills;

7. very good english, both written and speaking;