- 目录
岗位职责是什么
服务客户岗位，是企业中直接与客户接触的重要角色，主要负责满足客户需求、解决客户问题，以及建立和维护良好的客户关系。
岗位职责要求
1. 深度理解公司产品和服务，能够准确、全面地向客户介绍。
2. 具备出色的沟通技巧，能够倾听客户的需求，有效传达企业的价值主张。
3. 良好的问题解决能力，能够在遇到客户问题时迅速找到解决方案。
4. 热情、耐心、专业，始终保持以客户为中心的服务态度。
5. 注重细节，能够捕捉到客户的潜在需求，提供个性化的服务。
6. 能够适应快节奏的工作环境，处理多任务并保持高效。
7. 有一定的团队协作能力，与内部各部门紧密合作，共同提升客户满意度。
岗位职责描述
服务客户岗位是企业形象的窗口，其工作涉及到客户咨询、订单处理、售后服务等多个环节。这个角色需要对客户进行全方位的关注，从初次接触开始，通过建立信任关系，引导他们了解和使用公司的产品或服务。在过程中，服务客户专员需展现出专业的知识水平和人际交往能力，确保客户体验的优质与顺畅。
有哪些内容
1. 客户接待：接待来电、来访的客户，提供咨询服务，解答关于产品、服务及政策的疑问。
2. 销售支持：协助销售团队完成销售流程，包括报价、合同审核和订单处理。
3. 问题解决：处理客户投诉，协调内部资源，及时解决客户遇到的问题。
4. 关系维护：定期跟进客户，了解他们的需求变化，提供定制化服务，提升客户忠诚度。
5. 反馈传递：收集客户反馈，将市场信息和客户需求传递给产品开发和管理层，推动产品改进和服务优化。
6. 培训与发展：参加产品知识更新培训，不断提升服务质量，同时可能需要对新员工进行客户服务技巧的指导。
7. 数据分析：跟踪客户满意度指标，分析服务效果，为业务决策提供数据支持。
服务客户岗位的核心任务是确保客户满意，通过提供优质的服务，促进客户与企业的长期合作，从而实现企业的业务目标。
服务客户岗位职责范文
第1篇 服务客户经理岗位职责
1、负责市场开发、客户维护和销售管理等工作；
2、负责年度销售的预测，目标的制定及分解；
3、确定销售部门目标体系和销售配额；
4、制定销售计划和销售预算；
5、负责销售渠道和客户的管理。
第2篇 售后服务客户经理岗位职责
service sales manager/account manager 售后服务销售/客户经理 macgregor 麦基嘉 麦基嘉(上海)贸易有限公司,麦基嘉 key accountabilities:
1. developing and maintaining customer relations with the shipowners.
2. to identify sales opportunities within gls, and facilitating the transition to engagement
3. to promote and obtain aftersales service jobs contracts (ie: pre-docking inspection, dry-docking supervision, repair, overhaul, modification & conversion, crews training and final testing) from our shipowners having their vessels installed with our macgregor equipment onboard.
4. to promote and obtain tpe modification & conversion jobs.
5. to obtain annual routine service agreement.
6. to sign lifecycle service agreement with our vvip & vip shipowners.
7. to come with constructive customers visiting reports.
8. to promote to our shipowners should always purchase genuine original spare parts from macgregor.
9. assist our spare parts & service sales team thru visiting our shipowners to obtain long overdue outstanding payments.
10. responsible of preparation of quotations and to send tender material to customer. plan, lead each tender and assure that the customers get response according to their needs.
11. handle all necessary correspondence/communications to customer regarding commercial issues.
12. commercial negotiation with customers, incl. price, payment terms and other terms.
qualifications:
1. four year university degree in mechanics, electricity, shipbuilding or other technical area;
2. have positive mindset and cooperate well with our sales & services teams.
3. have good relationship with international & china shipowners and china repair shipyards.
4. sales and negotiation skills, strong sense customer care;
5. 8+ years in the similar position, shipbuilding, ship equipment preferred;
6. very e_cellent communication skills and interpersonal skills;
7. very good english, both written and speaking;
第3篇 服务客户服务岗位职责
service sales manager/account manager 售后服务销售/客户经理 macgregor 麦基嘉 麦基嘉(上海)贸易有限公司,麦基嘉 key accountabilities:
1. developing and maintaining customer relations with the shipowners.
2. to identify sales opportunities within gls, and facilitating the transition to engagement
3. to promote and obtain aftersales service jobs contracts (ie: pre-docking inspection, dry-docking supervision, repair, overhaul, modification & conversion, crews training and final testing) from our shipowners having their vessels installed with our macgregor equipment onboard.
4. to promote and obtain tpe modification & conversion jobs.
5. to obtain annual routine service agreement.
6. to sign lifecycle service agreement with our vvip & vip shipowners.
7. to come with constructive customers visiting reports.
8. to promote to our shipowners should always purchase genuine original spare parts from macgregor.
9. assist our spare parts & service sales team thru visiting our shipowners to obtain long overdue outstanding payments.
10. responsible of preparation of quotations and to send tender material to customer. plan, lead each tender and assure that the customers get response according to their needs.
11. handle all necessary correspondence/communications to customer regarding commercial issues.
12. commercial negotiation with customers, incl. price, payment terms and other terms.
qualifications:
1. four year university degree in mechanics, electricity, shipbuilding or other technical area;
2. have positive mindset and cooperate well with our sales & services teams.
3. have good relationship with international & china shipowners and china repair shipyards.
4. sales and negotiation skills, strong sense customer care;
5. 8+ years in the similar position, shipbuilding, ship equipment preferred;
6. very e_cellent communication skills and interpersonal skills;
7. very good english, both written and speaking;
第4篇 服务客户岗位职责
售后服务总监 彩迅工业(深圳)有限公司 彩迅工业(深圳)有限公司,彩迅 工作职责 :
1. 负责客户服务标准、操作流程的制定,规范客户服务行为。
2. 负责客户关系的维护与开发管理,并及时与销售和技术团队沟通。
3. 负责客户咨询、投诉等监督检查工作,发现问题及时处理。
4. 负责客户回访制度的建立,并监督实施。
5. 负责客服部的团队建设。
6. 定期向上级反馈可行性工作方法,及工作流程等改进建议。
7. 客户服务部的周期性工作报告;
8. 及时完成上级领导交办的其他任务。
key responsibilities:
1. to manage the daily customer service affairs and escalate to overseas operations management director for any abnormity & risks;
2. to provide training programs to improve individual and sustain a highly effective team;
3. objective management to team members and review with staff to ensure high level inde_ on css;
4. to communicate with customer on behalf of company on the implementation of business terms in customers pos as well as the forecast;
5. to be responsible for customer satisfaction management program, collect the survey and share within management team for correction actions:
6. to maintain budgetary controls and provide options for cost down;
7. to properly handle customer complaints, responsible for iso process / documents / audit related to cs;
8. other duties as required.
岗位要求:
1. 本科或以上学历,年龄32至38岁;
2. 5年以上客户服务工作经验, 三年以上团队管理工作经验,
3. 有高度的责任心和客户服务意识,亲和力强,有耐心,学习能力强;
4. 具备良好的流程建设能力,优秀的沟通能力和谈判技巧;
5. 熟练办公软件应用,如word、e_cel,ppt等;
6. 注重细节,以客户为核心,以结果为导向;
7. 优秀的分析能力和系统化管理能力;
8. 英语听、说、读写流利,此为必备条件。
qualifications:
1. bachelor degree or above, 32 to 38 years old;
2. 5 or above years solid e_perience working in customer service section, 3 years management & leadership skills;
3. advanced communication and negotiation skills (presentation, customer interaction skills);
4. proven leadership skills & demonstrated strong performance in prior roles, with increasing levels of responsibility & independence;
5. e_cellent application skills in ms, such as word, e_cel, ppt,etc;
6. details sensitive, high achievement and customer oriented;
7. e_cellent analytical skills and systematic work approach;
8. english communication(in speaking, redaing, writing) is a must.
第5篇 it服务客户经理岗位职责
大客户服务经理(it行业) 263网络通信 二六三网络通信股份有限公司,263网络通信,二六三,二六三网络通信 岗位职责
负责华东区域直播/电话会议大客户服务工作,达成服务质量要求,包括:
1、及时响应、协调解决产品日常使用问题,协助客户做好产品技术对接,提升客户的使用体验;
2、定期客户拜访,了解客户对公司服务和产品的需求,促进产品和服务改进,维护客户关系;
3、通过服务提高大客户的满意度、增加客户粘性,促进客户的续约;
4、部门安排的其他客户支持工作。
任职条件
1、 性别不限,年龄25-30岁;
2、计算机、通信电子信息等it相关专业背景,或对it基础知识有了解;
3、2年以上it互联网领域技术支持或服务经验,有商业直播、电话会议行业工作经验者优先;
4、乐观向上,积极主动服务客户,用心为客户解忧的精神。
第6篇 服务客户服务经理岗位职责
service sales manager/account manager 售后服务销售/客户经理 macgregor 麦基嘉 麦基嘉(上海)贸易有限公司,麦基嘉 key accountabilities:
1. developing and maintaining customer relations with the shipowners.
2. to identify sales opportunities within gls, and facilitating the transition to engagement
3. to promote and obtain aftersales service jobs contracts (ie: pre-docking inspection, dry-docking supervision, repair, overhaul, modification & conversion, crews training and final testing) from our shipowners having their vessels installed with our macgregor equipment onboard.
4. to promote and obtain tpe modification & conversion jobs.
5. to obtain annual routine service agreement.
6. to sign lifecycle service agreement with our vvip & vip shipowners.
7. to come with constructive customers visiting reports.
8. to promote to our shipowners should always purchase genuine original spare parts from macgregor.
9. assist our spare parts & service sales team thru visiting our shipowners to obtain long overdue outstanding payments.
10. responsible of preparation of quotations and to send tender material to customer. plan, lead each tender and assure that the customers get response according to their needs.
11. handle all necessary correspondence/communications to customer regarding commercial issues.
12. commercial negotiation with customers, incl. price, payment terms and other terms.
qualifications:
1. four year university degree in mechanics, electricity, shipbuilding or other technical area;
2. have positive mindset and cooperate well with our sales & services teams.
3. have good relationship with international & china shipowners and china repair shipyards.
4. sales and negotiation skills, strong sense customer care;
5. 8+ years in the similar position, shipbuilding, ship equipment preferred;
6. very e_cellent communication skills and interpersonal skills;
7. very good english, both written and speaking;
第7篇 服务客户维护岗位职责
服务销售代表 (客户维护&开发) 信达思 信达思(苏州)企业服务有限公司,信达思,信达思 职责描述:
1.客户服务和产品递送---负责达成和超越客户满意目标
2.保证满足所有现有客户的每个服务机会
3. 将业务丢失量最小化
4.用于尺寸更改、服装升级和丢失替换而产生的成本符合公司的目标。
5. 现有客户的业务增长
6. 所有其它任务—执行其他指定任务,包括实施职责和任务,使用技巧并在所需条件下执行所有指定任务。
任职要求:
1. 教育----大专学历及以上
2.工作经验– 三年以上工作,若有服务经验则更佳。
3. 良好的沟通能力
4. 良好的人际交流
5. 有一定的决策能力
6. 具体基本的英语语言/数学能力
第8篇 服务客户专员岗位职责
客户服务专员 苏州市立普医疗科技有限公司 苏州市立普医疗科技有限公司,立普医疗,市立普 职责描述:
1. 负责与原厂商务专员高效对接,严格执行公司的商务政策,受理与经销商订单相关的日常事务并积极响应经销商的订单需求;
2. 负责对经销商进行电话培训,准确解决经销商在下单过程中的疑问;
3. 熟练掌握系统操作,对订单进行及时的确认,录入,跟踪和反馈;明确了解和记录订单的进度和状态,向经销商提供订单相关信息;
4. 负责接收售后服务意见与建议和质量投诉的初步受理;
5. 维护经销商订单记录的主数据信息和报表,定期汇报给商务经理。
任职资格:
1、踏实稳定,年龄希望在30 岁(含)及以下,有2-3 年客服相关经验者优先;
2、 熟练掌握企业运营和订单管理系统,例如:有erp,金蝶,sap ,oracel,dms 等操作经验者优先;
3、 熟悉office 办公软件,主要包括outlook,e_cel 等;
4、性格开朗,善于与他人沟通;
5、敬业心,责任心,耐心,积极主动,执行力强,注重细节。
第9篇 服务客户主管岗位职责
客户服务中心-供应商管理主管(j13838) 北京金风科创风电设备有限公司 北京金风科创风电设备有限公司分支机构 工作职责:
1、 优化修订相关流程、制度,定期组织对供应商的评价,并对供方档案资料进行系统管理;
2、 跟踪外包质量、安全及服务的及时性;
3、 管理和维护供应商的友好合作关系,梳理合格的服务外包供应商名录;
4、 结合相关业务部门需求,综合应用公开招标、框架合同、三方比价及竞争性谈判等方式进行外包成本控制;
5、 充分利用供方的企业资源,提升公司技术能力及降低供应链成本。
任职资格:
1、 本科及以上学历,3年以上供应商管理工作经验。制造、能源、风电行业优先;
2、 专业要求:管理类、项目管理类、统计类等相关专业;
3、 掌握业务相关基本理论及评估技能;
4、 有能力组织实施供应商的评价管理及分级工作;
5、 熟悉三标管理体系,时刻保持对质量、环境及安全要素的敏锐度;
6、 有良好的服务意识 ,良好的组织沟通能力.
