- 目录
岗位职责是什么
服务销售主管是企业销售团队的核心成员，负责协调销售和服务部门，确保为客户提供优质的产品和服务体验，同时实现销售目标。
岗位职责要求
1. 具备出色的沟通技巧，能够有效地与客户、团队成员及管理层进行交流。
2. 熟悉销售策略和市场趋势，能制定并执行有效的销售计划。
3. 拥有良好的客户服务理念，能处理客户投诉并提升客户满意度。
4. 具备领导能力，能指导和激励销售团队达成业绩目标。
5. 能够分析销售数据，制定并调整销售策略。
6. 对公司产品和服务有深入理解，能准确传达产品价值。
岗位职责描述
服务销售主管的工作涉及多方面，包括但不限于：
1. 协调销售与服务：协调销售团队与客户服务部门，确保客户需求得到及时响应，提高客户忠诚度。
2. 制定销售策略：根据市场研究和销售数据，制定并实施销售策略，以达成销售目标。
3. 团队管理：招聘、培训和评估销售团队，提供持续的反馈和支持，以提升团队效能。
4. 客户关系管理：维护关键客户关系，处理客户问题，确保客户满意度。
5. 业绩跟踪与分析：监控销售业绩，分析销售数据，识别潜在问题并提出解决方案。
6. 合作与沟通：与内部其他部门合作，如产品开发、市场营销等，以优化销售流程和产品定位。
有哪些内容
1. 日常运营：监督日常销售活动，确保销售流程顺畅，优化销售效率。
2. 市场洞察：定期分析市场动态，识别新的销售机会，调整销售策略以适应市场变化。
3. 销售预测：根据历史销售数据和市场趋势，进行销售预测，为管理层提供决策依据。
4. 培训与发展：设计和实施销售培训计划，提升团队成员的销售技巧和产品知识。
5. 业绩报告：定期向管理层汇报销售业绩，提供业绩改善建议。
6. 危机管理：面对销售难题或客户纠纷时，迅速做出反应，确保问题得到有效解决。
服务销售主管的角色要求其在保持销售业绩增长时，注重客户体验，通过高效管理和协调，实现企业与客户的双赢。
服务销售主管岗位职责范文
第1篇 服务销售主管岗位职责
石家庄&太原售后服务销售主管 job summary:
responsible for the achievement of targeted order/sales, generated margin, market coverage, and customer satisfaction within the assigned office/area.
responsibilities:
· provide leadership for the marketing and sales process via the development and implementation of coordinated local marketing and sales plans, consumer programs and etc.
· responsible for lead team well to deliver sales activities/behaviors per company requirements. behavior includes customer visit, market coverage maintenance and etc.
· manage kpi achievement based on daily behavior management, e.g. daily call, mcs tracking and etc.
· responsible for developing and maintaining relationships within critical customers in local markets. key relationships include, but are not limited to, strategic builder alignment and independent hvac-related
associations. participation in related local events to support growth.
· sales leader will effectively utilize employee development tools, as well as mentor and coach tm group to ensure continued individual development.
qualifications:
· four-year college degree preferred
· people management skill and e_perience is must
· 5 years service sales e_perience in relevant industries
· overall knowledge of hvac distribution and dealer sales, service, installation and business practices
· e_perience in the development and e_ecution of biz transformation is plus job summary:
responsible for the achievement of targeted order/sales, generated margin, market coverage, and customer satisfaction within the assigned office/area.
responsibilities:
· provide leadership for the marketing and sales process via the development and implementation of coordinated local marketing and sales plans, consumer programs and etc.
· responsible for lead team well to deliver sales activities/behaviors per company requirements. behavior includes customer visit, market coverage maintenance and etc.
· manage kpi achievement based on daily behavior management, e.g. daily call, mcs tracking and etc.
· responsible for developing and maintaining relationships within critical customers in local markets. key relationships include, but are not limited to, strategic builder alignment and independent hvac-related
associations. participation in related local events to support growth.
· sales leader will effectively utilize employee development tools, as well as mentor and coach tm group to ensure continued individual development.
qualifications:
· four-year college degree preferred
· people management skill and e_perience is must
· 5 years service sales e_perience in relevant industries
· overall knowledge of hvac distribution and dealer sales, service, installation and business practices
· e_perience in the development and e_ecution of biz transformation is plus
