- 目录
岗位职责是什么
口腔咨询岗位是医疗机构中不可或缺的一环，其主要职责在于为患者提供专业、详尽的口腔健康咨询服务，帮助患者理解口腔问题，制定合适的治疗方案，并协助医生进行诊疗工作的顺利开展。
岗位职责要求
1. 具备扎实的口腔医学知识基础，了解各类口腔疾病及其治疗方法。
2. 拥有良好的沟通技巧，能够耐心倾听患者需求，解答疑问。
3. 熟悉医疗流程，能准确引导患者完成就诊流程。
4. 保持专业素养，尊重患者隐私，维护医患关系和谐。
5. 适应快节奏工作环境，具备一定的压力管理能力。
岗位职责描述
口腔咨询师的工作日常包括接待新患者，详细询问病史，了解患者口腔状况及需求；向患者解释牙齿保健的重要性，提供预防性建议；针对患者的具体问题，推荐合适的治疗方案，并解释治疗过程、预期效果及可能的风险；协调医生的日程，安排患者的诊疗时间；同时，他们还需跟踪患者的治疗进展，确保患者得到满意的医疗服务。
有哪些内容
1. 病史采集：详细记录患者的口腔症状、既往病史和家族遗传情况。
2. 咨询服务：解释口腔检查结果，解答患者关于疾病、治疗及预防的疑问。
3. 治疗建议：根据患者需求，提出个性化治疗建议，包括保守治疗、手术治疗等。
4. 医患沟通：作为桥梁，传递医生的治疗计划，缓解患者的紧张情绪，增强治疗合作性。
5. 预约管理：合理安排预约，确保医疗资源的有效利用。
6. 教育指导：提供口腔卫生知识，教授正确的口腔护理方法。
7. 患者关怀：关注患者治疗后的恢复情况，及时处理反馈，提升患者满意度。
口腔咨询岗位在医疗机构中扮演着重要角色，其工作质量直接影响到患者的就医体验和治疗效果。作为口腔咨询师，不仅需要具备专业的医学知识，还需要拥有卓越的沟通和服务意识，以确保每一位患者都能得到全面、贴心的口腔健康服务。
口腔咨询岗位职责范文
第1篇 口腔咨询师岗位职责
口腔咨询师 福建省美莱投资管理有限公司 福建省美莱投资管理有限公司,美莱 职责描述:
岗位职责:
1 解答现场患者咨询、安排患者就诊并预约下次就诊时间
2 负责和医生一起制定治疗方案,并根据患者情况推荐优惠套餐或相关产品
3 负责做患者的电话回访工作
4 处理现场的突发情况
5 完成领导交待的其他相关工作
任职条件:
1 专科以上学历,口腔专业
2 两年以上相关工作经历
3 优秀的沟通能力及亲和力
4 团队协作能力强并能承受较强的压力
第2篇 口腔咨询岗位职责
口腔咨询师 position summary:
the main responsibility for this position is to ensure that patients receive great customer service for their e_perience at jiahui. assist patients with dental service appointment scheduling and handling customers’ enquiries or concerns.
essential tasks:
1. identify, handle and resolve customer enquiries in time via all modes of communications, such as calls, sms, wechat, email and fa_.
2. accurately obtain customer information and input into his systems
3. keep customer information confidential.
4. assists clinics, doctors and patients in changing appointments in his.
5. activate emergency messages with speed and accuracy.
6.provided e_cellent customer service, solve patient issues, and work together with other clinic/hospital staff to ensure a great e_perience for the patient.
7. maintain a good relationship with customers and patients
8. provide 7_12 hours customer services according to the roster
9. identify areas for improvement and participate in improvement initiatives.
10.ensure teamwork and participate in all activities related to the smooth running of the department.
11. cooperate and complete other tasks assigned by other colleagues and leaders.
knowledge, skills, and abilities:
1. strong sense of responsibility and customer service skill, positive and willing to develop in dental clinic
2. one year above dental clinic background, or two years above customer service related working e_perience;
3. priority will be given to dental, nursing or relevant e_perience in the dental hospital or clinic
4. good problem-solving and team work ability
5. ability to handle computer-related tasks
6. strong communication and coordinating skill
7. proactive to solve customers’ problems and build professional relationships
8. proficient english skill (ability to talk with and write emails to patients) position summary:
the main responsibility for this position is to ensure that patients receive great customer service for their e_perience at jiahui. assist patients with dental service appointment scheduling and handling customers’ enquiries or concerns.
essential tasks:
1. identify, handle and resolve customer enquiries in time via all modes of communications, such as calls, sms, wechat, email and fa_.
2. accurately obtain customer information and input into his systems
3. keep customer information confidential.
4. assists clinics, doctors and patients in changing appointments in his.
5. activate emergency messages with speed and accuracy.
6.provided e_cellent customer service, solve patient issues, and work together with other clinic/hospital staff to ensure a great e_perience for the patient.
7. maintain a good relationship with customers and patients
8. provide 7_12 hours customer services according to the roster
9. identify areas for improvement and participate in improvement initiatives.
10.ensure teamwork and participate in all activities related to the smooth running of the department.
11. cooperate and complete other tasks assigned by other colleagues and leaders.
knowledge, skills, and abilities:
1. strong sense of responsibility and customer service skill, positive and willing to develop in dental clinic
2. one year above dental clinic background, or two years above customer service related working e_perience;
3. priority will be given to dental, nursing or relevant e_perience in the dental hospital or clinic
4. good problem-solving and team work ability
5. ability to handle computer-related tasks
6. strong communication and coordinating skill
7. proactive to solve customers’ problems and build professional relationships
8. proficient english skill (ability to talk with and write emails to patients)
