空运操作主管岗位职责

岗位职责是什么

空运操作主管是航空公司或货运代理公司中关键的管理角色，负责协调和监督整个空运流程，确保货物从发货到收货的顺畅进行。

岗位职责要求

1. 具备深厚的航空物流知识，熟悉国内外空运法规和行业标准。

2. 精通空运操作流程，包括订舱、报关、配载、装卸及后续跟踪服务。

3. 具备优秀的组织和计划能力，能有效调度资源，应对突发状况。

4. 拥有良好的沟通技巧，能与航空公司、海关、客户及内部团队保持高效协作。

5. 对成本控制有深刻理解，能优化操作流程，提高效率，降低成本。

6. 熟练使用相关业务软件和信息系统，以提升操作效率。

7. 具备一定的风险管理意识，能及时识别潜在问题并提出解决方案。

岗位职责描述

空运操作主管承担着确保空运业务顺利进行的责任，他们需要密切关注市场动态，制定并执行操作策略。他们既要与航空公司协商航班安排，又要处理客户的运输需求，确保货物准时、安全地送达目的地。此外，他们还须监控货物的全程状态，处理可能出现的延误、损坏或其他异常情况。

在日常工作中，空运操作主管会审核和批准运输文件，协调地面操作，如装载和卸载，以及与海关部门的沟通。他们还需定期评估操作流程，寻找改进空间，以提高服务质量并降低运营成本。

有哪些内容

1. 订舱与航班安排：与航空公司协商，预订合适的航班，确保货物运输的时效性。

2. 报关与清关：指导团队准备并提交准确的报关文件，确保符合海关规定。

3. 运输监控：跟踪货物从出发到目的地的全过程，及时解决可能出现的问题。

4. 客户服务：处理客户咨询，协调解决客户投诉，维护良好的客户关系。

5. 团队管理：培训和指导操作人员，确保团队高效运作，提高员工满意度。

6. 成本分析与控制：分析操作成本，优化流程，降低不必要的支出。

7. 风险管理：识别潜在风险，建立应急预案，减少业务中断的可能性。

8. 合规性审查：确保所有操作符合航空业的安全和法规要求。

9. 关系维护：与航空公司、地面服务商、海关等保持良好合作关系，为业务开展铺平道路。

10. 技术应用：探索和应用新技术，如物流信息系统，以提升操作效率和准确性。

作为空运操作主管，他们的工作涵盖了空运业务的各个环节，从战略规划到执行细节，都需要他们具备专业的知识、卓越的领导力和敏锐的洞察力。通过他们的努力，空运操作得以高效、有序地进行，为公司的业务发展提供有力保障。

空运操作主管岗位职责范文

第1篇 空运操作主管岗位职责

空运操作主管 m+r 华隆瑞锋国际货运(上海)有限公司,m+r,spedag,华隆,华隆瑞锋,华隆瑞锋 summary:

support and assist the department manager to organize, coordinate and monitor the daily airfreight operation of the whole team.

primary responsibilities:

1. take lead for sop review of the team account, make sure team members fully understanding and compliance with sop in daily job.

2. take lead for new account on board incl. but not limited to sop review and implementing.

3. supervise the team to provide high quality service to customers and minimize service failure and customer complain.

4. maintain good relationship with service provider including a-class and bargain for the good rate to win the new business

5. ensure the service deliveries in accordance with our customers’ requirements.

6. follow the airfreight import inquiries as well and find better logistics solutions to answer any agent’s inquires.

7. conduct the on-job training for new staff and monitor the performance review for team members.

8. ensure team member update finance system correctly and accurately.

9. work as team role model for operation & customer service quality / attendance performance.

10. support for various tasks assigned by operation manager and assist to manage the operation team interpersonally.

additional responsibilities:

1. any other responsibilities as and when required by superior managers that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals.

2. back up for other team members when necessary.

knowledge and skill requirements:

1. college degree or above with above 5 years of e_perience in forwarding industry, the background for global forwarder is preferable.

2. at least 1-2 years of team management e_perience or working e_perience in a-class international forwarding company is preferred.

3. familiar with the procedure of airfreight operation and forwarding related knowledge.

4. fluent in both oral and written english and chinese, cet-4 or above.

5. high sense of responsibility, good team spirit and be able to work under pressure.

6. good sense of customer service and good problem-shooting capability.

7. good interpersonal and communication skills.

8. good microsoft office operation skills.