tse岗位职责6篇

岗位职责是什么

tse，全称technical support engineer，是一个专注于为客户提供技术支持和解决方案的专业角色。这个岗位的核心在于确保客户能够顺利、高效地使用公司的产品或服务。

岗位职责要求

1. 深入理解公司产品和技术，具备扎实的理论基础和实践经验。

2. 具备优秀的沟通技巧，能以客户为中心，理解他们的需求和问题。

3. 能独立分析和解决复杂的技术问题，快速响应客户的需求。

4. 具备团队合作精神，能与销售、开发等部门紧密协作，共同提升客户满意度。

5. 持续学习和适应新技术，保持技术知识的更新和领先。

岗位职责描述

tse的角色不仅是问题解决者，也是客户关系的维护者。他们需要在客户遇到技术难题时，迅速提供专业的指导和帮助，确保问题得到妥善处理。此外，他们还负责收集和反馈客户的使用情况，以促进产品的持续改进。

有哪些内容

1. 故障排查：对客户报告的问题进行详细分析，找出问题根源，并提供有效的解决方案。

2. 客户服务：通过电话、邮件或在线平台，为客户提供全天候的技术咨询和支持。

3. 文档编写：创建和更新技术文档，包括用户手册、故障排除指南等，以帮助客户更好地理解和使用产品。

4. 内部协作：与产品开发团队共享客户反馈，参与新功能的设计和测试，以提升产品质量。

5. 培训和指导：为客户提供产品培训，帮助他们掌握产品的正确使用方法。

6. 性能优化：针对客户环境，提出系统优化建议，提升产品运行效率。

7. 项目支持：参与客户的项目实施，确保技术层面的顺利进行。

tse是连接公司技术与客户需求的桥梁，他们以专业能力和服务态度，确保客户在使用公司的产品和服务过程中获得优质体验。

tse岗位职责范文

第1篇 clientservicespecialist(csc)客服专员岗位职责职位要求

职责描述：

principal activities （主要工作内容） · becomes familiar with assigned clients and uti supporting teams（熟悉所负责客户和公司内部相关支持团队） · centrally receives client booking， gain client shipping instruction from client and instruct branch to operate shipment (集中接受客户托书，取得客户运输指示，通知相应分公司操作团队安排) · centrally receives quote enquires and complete quote on time (集中接受客户询价，按时完成报价) · centrally provides system or manual reports to assigned client， like shipment status update report and transit time report and billing check report etc. (集中提供系统或手工报表给所负责客户，如货物状态更新、运输时间汇总、费用确认清单等) · centrally responds on service enquiries from client， investigate issues/problems and coordinate with uti supporting teams to resolve issues/problem. (集中响应客户服务方面的疑问/反馈，调查原因并协调其他支持团队解决问题) · actively monitors hot shipment and special shipment operations for each shipment milestones， like oversize/high value goods， update result to client on time. (主动监控急货和特殊货物的主要操作点，如超常和高价值等，及时更新结果给客户) · enters data into client or uti if required.(输入客户或uti系统所需数据) skills/background/qualifications/e_perience 录用条件 1. college degree or above （大专或以上学历） 2. round 3-5years working e_perience on customer service or operation in forwarding industrial（3-5年国际货运代理行业的操作或客户服务工作经验） 3. fluent english in oral， writing and listening(cet-4)（英语熟练，大学英语四级水平） 4. knowledge on operation process(air or ocean) （了解货运代理作业流程） 5. good communication skills （良好沟通技巧） 6. hard and team worker （团队合作，工作努力） 7. good computer skills. well versed in office software， especially on word，e_cel and ppt （良好电脑应用技能）

岗位要求：

学历要求：大专

语言要求：不限

年龄要求：不限

工作年限：3-5年

第2篇 技术支持tse岗位职责

tse/ 技术支持工程师 海格电气(惠州)有限公司 海格电气(惠州)有限公司,海格电气,海格 职责描述:

1.销售前期技术工作支持:技术宣讲,战略新产品与解决方案的应用推广;审图报价/竞争对手价格分析、标书制作、标书技术答疑、技术培训等;大、小型推广会。

2.售后服务:质量问题处理与标准化流程的执行、退换货的管理、电话咨询应答服务等;技术升级改造、维修服务、备件更新等。

3.解决方案服务:全生命周期维护保养、适配改造技术方案、顾问咨询等。

4.其他工作支持:收集市场信息与调研、现场技术支持等。

任职要求:

1.本科以上学历,理工科类专业(电气自动化、机械、电子技术等);

2.熟悉中低压电路、电气知识,从事电力服务领域工作经验3-5年,良好的沟通能力。

第3篇 clientservicespecialist（intern）岗位职责职位要求

职责描述：

欢迎2015应届毕业生投递，毕业后根据表现酌情转正！ job responsibilities provides direct customer service， including providing spot quotes， taking bookings， tracking shipments， investigating billing issues， reporting service metrics， troubleshooting， and problem solving for specified client(s). works with uti operations around the world， the clients and sales team members to maintain customer satisfaction and manage scope of service. this position reports to the manager， client service. principal activities becomes familiar with assigned clients， including key contacts， unique requirements and operating processes facilitates requests for spot quotes， presents quotes to clients for approval and advises operations and ffsc of accepted quotes captures booking/pick-up detail and instructs operating branches that shipments are awaiting processing provides immediate response to special service needs， including priority shipments， oversize items， large distributions， high value and time sensitive deliveries monitors shipments and provides updates to clients as requested investigates billing issues and develops solutions for problems to ensure accurate invoices are provided to the client in a timely manner monitors service and service metrics， including edi transmissions， and investigates service issues proactively， working with the appropriate teams to implement solutions and communicate them to the client completes regularly scheduled reports enters data into client operating or visibility systems preferred e_perience and education e_perience as a freight forwarding operator e_perience in a role involving e_tensive customer contact colleague diploma (or equivalent education) english language fluency required technical knowledge and skills basic understanding of the supply chain management and logistics industry understanding of the full range of freight forwarding services， including order management， movement scheduling， customs brokerage， monitor and control services， cost optimization， and various industry specific requirements advanced skills in using microsoft e_cel (preferred) basic/intermediate skills in microsoft outlook， word， and powerpoint required knowledge， skills and abilities customer service (does what it takes to meet or e_ceed (internal or e_ternal) customer e_pectations. responds appropriately to customer needs or requests.) interacting with others (is friendly and open when working with others. presents an approachable style. establishes open and trusting relationships and treats all individuals fairly and with respect.) maintaining composure (stays calm and composed in a stressful situation. is able to keep a positive manner both in words and in actions.) speaking to others (speaks clearly and in a manner that is easily understood by others. uses correct grammar and word usage.) being resourceful (is willing and able to quickly handle problems or issues as they arise. works to get the help or resources needed.) multitasking (is able to quickly and smoothly shift back and forth between two or more activities or sources of information， or to perform multiple activities at the same time.) focusing on details (is willing and able to attend to the details of key job tasks. applies this focus when working with products， equipment， schedules， or resources on the job.) being dependable (shows up at work on time and with no une_cused absences. gives enough notice if going to be late or absent. can be counted on to complete work tasks or projects as assigned.) this is an internship position. university student which will graduate in 2015 is preferred. the e_cellent students will have the opportunity of working in uti as formal employees after graduation.

岗位要求：

学历要求：不限

语言要求：不限

年龄要求：不限

工作年限：在读学生

第4篇 技术支持tse岗位职责技术支持tse职责任职要求

技术支持tse岗位职责

技术支持工程师(tse) 北京佩美国际管理咨询有限公司 北京佩美国际管理咨询有限公司，佩美 rotometrics为客户提供一系列的精准加工产品线，包括精准的轮转模切(软模切和硬模切)、磁性辊筒、可调节刀版、印刷辊筒、印刷套筒和配件。

position title: technical support engineer

department: technical support

reports to: general manager - asia

direct reports: n/a

primary responsibility:

the rotometrics technical support engineer is e_pected to work closely with customers， providing detailed technical advice， support and trouble-shooting on die cutting and other rotary tooling applications.

duties and responsibilities:

•provide the highest quality of technical support relating to all rotometrics products， to our customer base throughout china.

•working closely with our distributor in china， our sales managers and customer support representatives to accurately convey technical information & requirements.

•carry out root cause analysis on specific technical issues and complaints， offering immediate or timely solutions to customers， including carrying out technical audits in the customer’s stock of magnetic cylinders.

•close co-operation with our technical and manufacturing team in thailand， usa， australia， uk to pinpoint any manufacturing related issues and to assist with the implementation of solutions and improvements accordingly.

•liaising with our team of engineers and materials specialists in thailand and usa and rapidly supplying solutions to specific projects.

•to advise customers on specific applications and together with the regional sales manager， offer commercially sound solutions to both e_isting and new customers.

minimum qualifications

knowledge/skills/abilities

•highly energetic， able to travel， strong analytical with creative thinking and organizing skill.

•good command of english and computer literacy (ms office)， possess a positive attitude， good interpersonal skills， clear & effective communication and presentation skills and report writing skills

•e_ceptional listening and conflict resolution skills.

•knowledge of iso 9001-2008 and 14001-2004.

education/e_perience

•bachelor’s degree， or equivalent in engineering or related fields.

•at least five years of e_perience in a technical support role， ideally in the printing & packaging industry.

•fluent in written and spoken english， multi-lingual preferred

第5篇 itsecurity&systemsupportspecialist岗位职责职位要求

职责描述：

responsibilities:

work closely with global it security team to ensure the local activities & practices are fully compliance with global & local it regulation

work closely with management， legal and group auditor to ensure that policies， programs and processes are implemented， communicated and consistently administered in compliance with organizational objectives， policies and regulations

assist global it security team& group auditor to conduct regular it audit

design， deploy， follow up & review local it security assessment process

responsible for providing it & security knowledge to end users across greater china (china， taiwan， hong kong & macau， australia)

take part of support tasks on ict and application， work closely with it operations team to deliver high quality service to end users

assist it operation manager on other assigned tasks

requirements & capabilities:

degree in computer science/engineering with minimum 3 years’ e_perience in similar role

professional security certifications (cissp， cisa， ceh etc.) preferred

understanding of iso27001 and security standards

able to provide advisory and consultation on security related solutions and design

knowledge and e_perience in vulnerability assessment， penetration testing， security assessment and security incident response

good teamwork but also able to work independently with minimum supervision

good communication skills in english and mandarin

ability to be proactive， self-motivated and self-directed

strong spirit for intensive study in new knowledge and technology

traveling is required

岗位要求：

学历要求：本科

语言要求：不限

年龄要求：不限

工作年限：3-4年经验

第6篇 clientservicespecialist中央客服专员岗位职责职位要求

职责描述：

roles and responsibilities 工作内容

1. follow up customer shipping requirement

2. coordinate with operation term to fulfill customer’s shipping needs

3. file related docs and emails to meet internal audit requirement

4. study sop for key account， follow up the sop to serve customer

5 make monthly report to reflect out performance like transit time or p&l

6. communicate with overseas station regarding billing issue ，pre-alert

skills/background/qualifications/e_perience 录用条件

1. college degree or above

2.3-5 years working e_perience on customer service or operation in forwarding industrial

3. fluent english in oral， writing and listening(cet-4)

4. knowledge on operation process(air or ocean)

5. good communication skills

6. hard worker and team worker

7. good computer skills. well versed in office software， especially on word，e_cel and ppt

岗位要求：

学历要求：大专

语言要求：不限

年龄要求：不限

工作年限：3-5年