- 目录
岗位职责是什么
仪器技术支持岗位是企业内部技术团队的重要组成部分，主要负责为客户提供关于各类精密仪器的操作、维护和故障解决的专业指导，确保设备的正常运行，提高客户满意度。
岗位职责要求
1. 深入理解各类仪器设备的工作原理和技术参数，具备丰富的实践经验。
2. 具备良好的沟通技巧，能够清晰、准确地解答客户的技术疑问。
3. 熟悉产品生命周期管理，能及时跟踪仪器的性能变化，预测并预防可能出现的问题。
4. 具备一定的项目管理能力，能有效协调资源，处理多任务并行。
5. 持续学习新技术和行业动态，提升个人专业素养。
岗位职责描述
作为仪器技术支持，日常工作涉及多个层面，包括但不限于： - 提供电话、邮件或现场的技术咨询，帮助客户理解和解决仪器使用中遇到的问题。 - 编制和更新技术文档，如用户手册、故障排查指南等，以提升客户自我解决能力。 - 参与新产品的测试和验证，提供改进建议，确保产品质量。 - 协助销售团队进行技术演示和培训，增强客户对产品的信心。 - 与生产部门协作，分析和修复设备故障，优化产品设计。
有哪些内容
1. 客户服务：定期回访客户，收集反馈，及时处理投诉，确保客户满意度。
2. 技术培训：设计和实施针对客户和内部团队的技术培训课程。
3. 文档编写：编写详细的操作指南、故障代码解析等技术资料，以便客户参考。
4. 内部协作：与研发、生产、质量控制等部门紧密合作，共同提升产品性能和用户体验。
5. 系统维护：监控仪器运行状态，进行定期维护，预防潜在故障。
6. 应急响应：建立快速响应机制，对突发的设备故障进行高效处理。
此岗位需要的不仅是技术知识，更需要一颗关注细节、善于沟通的心，能够在压力下保持冷静，迅速找到问题的关键，为客户提供满意的解决方案。不断学习和适应新环境，以应对日新月异的科技发展，是这个角色不可或缺的能力。
仪器技术支持岗位职责范文
第1篇 仪器技术支持岗位职责
北京 细胞分析 仪器耗材 技术支持 your new company
as one of the globally top 3 companies in global communication devices, electronics and life science industry, we have more than 1800 employees in china, business involves the hardware and software research and development, manufacturing, marketing, sales and support. in view of the life sciences and chemical analysis of the manufacture/r&d center and semiconductor testing applications research and development center for the semiconductor market has a very important role for us.
your new role
• responsible for generating e_isting and/or new sales for assigned named accounts or assigned geographic, territory, industry or accounts list, or for identifying and recruiting strategic partners to embed and/or resell company products.
• promotes and sells products and/or solutions to current or new customers/partners and informs customers of new product introductions. creates monitors and revises lead generation plans.
• responsible for developing customers and maintaining their satisfaction. maintains positive ongoing long-term relationships with key customers.
• proactively acts to understand customer needs and identify solutions to non-standard tasks/queries; actively creates business opportunities
• determines and develops approaches to sales assignments to achieve quota/ strategies
• leads projects requiring coordination with other functions, organizations
• solves a broad range of problems of varying scope and comple_ity
what you will need to succeed
• bachelors or master’s degree or university degree or equivalent.
• typically, 4-5 years relevant e_perience for entry to this level.
• requires in-depth knowledge and e_perience in job and ability to work independently.
what you will get in return
besides competitive salary in cash and annually salary raise, we would also provide other benefits such as additional public fund, additional medical insurance and over 20 paid leaving days per year and even company salary fund, which we think are important to our employee to achieve comfortable living condition in beijing.
your new company
as one of the globally top 3 companies in global communication devices, electronics and life science industry, we have more than 1800 employees in china, business involves the hardware and software research and development, manufacturing, marketing, sales and support. in view of the life sciences and chemical analysis of the manufacture/r&d center and semiconductor testing applications research and development center for the semiconductor market has a very important role for us.
your new role
• responsible for generating e_isting and/or new sales for assigned named accounts or assigned geographic, territory, industry or accounts list, or for identifying and recruiting strategic partners to embed and/or resell company products.
• promotes and sells products and/or solutions to current or new customers/partners and informs customers of new product introductions. creates monitors and revises lead generation plans.
• responsible for developing customers and maintaining their satisfaction. maintains positive ongoing long-term relationships with key customers.
• proactively acts to understand customer needs and identify solutions to non-standard tasks/queries; actively creates business opportunities
• determines and develops approaches to sales assignments to achieve quota/ strategies
• leads projects requiring coordination with other functions, organizations
• solves a broad range of problems of varying scope and comple_ity
what you will need to succeed
• bachelors or master’s degree or university degree or equivalent.
• typically, 4-5 years relevant e_perience for entry to this level.
• requires in-depth knowledge and e_perience in job and ability to work independently.
what you will get in return
besides competitive salary in cash and annually salary raise, we would also provide other benefits such as additional public fund, additional medical insurance and over 20 paid leaving days per year and even company salary fund, which we think are important to our employee to achieve comfortable living condition in beijing.
第2篇 仪器技术支持工程师岗位职责
产品技术支持工程师(生理生态/生物学仪器/物联网/农业工程) 上海泽泉科技股份有限公司 上海泽泉科技股份有限公司,泽泉 职责描述:
1、协助产品调试安装和客户培训,协助产品开发团队解决产品设计、开发和营销问题
2、进行市场推广活动,开发新市场,推进现有产品的改进和新产品的研发
3、评估产品性能和客户需求,为客户提供最合适的产品配置,协助客户解决研究问题
4、协助销售人员进行设备的维护,协助销售团队开展培训和服务交流会和学术会议
5、通过分析市场趋势和竞争信息来确认业务发展机会,识别竞争技术和新兴市场趋势促进产品开发
任职要求:
1、植物生理生态,土壤,园艺,栽培,遗传育种、分子生物、生态等硕士以上学历
2、有作为产品发言人参加研讨会或发表过技术论文优先
3、优秀的技术故障排除能力,有项目管理经验的优先
4、可适应出差
第3篇 仪器技术支持岗位职责任职要求
仪器技术支持岗位职责
职责描述:
1、负责对客户进行售前培训、实验技术交流讲座的开展，对销售工程师进行产品技术培训;
2、掌握市场动态包括同类产品的市场活动、价格、种类，并对同类产品在当地的占有率，及客户使用情况信息收集;
3、根据公司的经营策略和目标，制定相关实验方向的实验室解决方案，协助销售部目标的达成。
任职要求:
1、生命科学、细胞、免疫等相关专业本科以上学历;
2、具有良好的人际沟通表达能力，有较强的客户服务意识和团队合作精神;
3、工作积极主动，能承受一定的工作压力。
员工福利:
1、公司实行5天7.5小时工作制，法定假期按国家规定执行;
2、提供养老、医疗、工伤、失业、生育、意外保险及公积金;
3、提供带薪年休假、婚假、产假、看护假、病假、丧假、女生节假、儿童节假等假期;
4、丰富的业余文化生活:羽毛球、篮球等业余活动，
5、每年公司会组织两次集体旅游和拓展活动;
6、公司每年会为员工组织年度体检;
7、员工入职满一年享有5天年假，每多为公司服务一年增加1天年假，十天封顶;
8、为公司服务五年额外享有5天假期+5000元旅游经费;
9、完善的个人发展通道:公司定期举办各种内、外培训学习活动，提升员工专业技能、工作素养。
仪器技术支持岗位
第4篇 仪器技术支持工程师岗位职责任职要求
仪器技术支持工程师岗位职责
职责描述:
1、协助产品调试安装和客户培训，协助产品开发团队解决产品设计、开发和营销问题
2、进行市场推广活动，开发新市场，推进现有产品的改进和新产品的研发
3、评估产品性能和客户需求，为客户提供最合适的产品配置，协助客户解决研究问题
4、协助销售人员进行设备的维护，协助销售团队开展培训和服务交流会和学术会议
5、通过分析市场趋势和竞争信息来确认业务发展机会，识别竞争技术和新兴市场趋势促进产品开发
任职要求:
1、植物生理生态，土壤，园艺，栽培，遗传育种、分子生物、生态等硕士以上学历
2、有作为产品发言人参加研讨会或发表过技术论文优先
3、优秀的技术故障排除能力，有项目管理经验的优先
4、可适应出差
仪器技术支持工程师岗位
第5篇 分析仪器技术支持工程师岗位职责
分析仪器售后技术支持工程师 1.英语良好,分析仪器维修&安装经验,_rf/_rd仪器维修经验优先。
2.颗粒大小、流变学、zeta电位测量或图像分析等基本原理,具有以上领域的工作经验者优先。
3.材料及化学相关专业优先。
main purpose of job
to install, repair and maintain customer instruments
to provide technical support to internal and e_ternal customers
to maintain good customer relationship
reporting line
territory cs manager
responsibilities
responds to customer service requests and follows up tasks set in sap/sfdc.
complete/close service notifications created on the sap/sfdc in time.
offers telephone support to customers.
repair of customer instruments.
troubleshooting of customer problems and diagnosis.
collaboration with application specialists in resolving customer issues.
provides regular reports of customer visits and service issues in sap/sfdc.
responsible for post sales installation.
supports sales of customer service contracts.
within specialist areas, acquires and maintains practical and scientific technical knowledge to support customer sales and service.
responsible for service sales
任职资格:
requirements
college level or above major in electronic, mechanical, automation or related.
at least two years relevant work e_perience.
very good team work player and communication skill.
initiative and be interested in customer service.
e_perience of instrumentation maintenance desirable, especially refer to _rd or _rf or semi-conductor.
knowledge of basic principles of particle sizing, rheology, zeta potential measurement or image analysis, work e_perience in above fields would be an advantage.
must demonstrate logical approach and problem solving ability.
good at reading, written and oral english.
resources available
service kits for most malvern instruments and specific alignment tools.
use of applications laboratory and equipment to resolve applications issue.
professional training and individual training plan designed for each engineer.
supports from head office and call centre.
accountability
works with minimum of supervision and within company guidelines to achievement of agreed objectives. 1.英语良好,分析仪器维修&安装经验,_rf/_rd仪器维修经验优先。
2.颗粒大小、流变学、zeta电位测量或图像分析等基本原理,具有以上领域的工作经验者优先。
3.材料及化学相关专业优先。
main purpose of job
to install, repair and maintain customer instruments
to provide technical support to internal and e_ternal customers
to maintain good customer relationship
reporting line
territory cs manager
responsibilities
responds to customer service requests and follows up tasks set in sap/sfdc.
complete/close service notifications created on the sap/sfdc in time.
offers telephone support to customers.
repair of customer instruments.
troubleshooting of customer problems and diagnosis.
collaboration with application specialists in resolving customer issues.
provides regular reports of customer visits and service issues in sap/sfdc.
responsible for post sales installation.
supports sales of customer service contracts.
within specialist areas, acquires and maintains practical and scientific technical knowledge to support customer sales and service.
responsible for service sales
任职资格:
requirements
college level or above major in electronic, mechanical, automation or related.
at least two years relevant work e_perience.
very good team work player and communication skill.
initiative and be interested in customer service.
e_perience of instrumentation maintenance desirable, especially refer to _rd or _rf or semi-conductor.
knowledge of basic principles of particle sizing, rheology, zeta potential measurement or image analysis, work e_perience in above fields would be an advantage.
must demonstrate logical approach and problem solving ability.
good at reading, written and oral english.
resources available
service kits for most malvern instruments and specific alignment tools.
use of applications laboratory and equipment to resolve applications issue.
professional training and individual training plan designed for each engineer.
supports from head office and call centre.
accountability
works with minimum of supervision and within company guidelines to achievement of agreed objectives.
