- 目录
岗位职责是什么
服务咨询岗位是企业与客户之间的重要桥梁，负责解答客户疑问，提供专业的产品或服务信息，以协助客户做出明智的决策，同时收集和反馈客户需求，促进企业产品和服务的持续改进。
岗位职责要求
1. 具备良好的沟通技巧，能清晰、准确地传达信息，理解客户的需要和期望。
2. 熟悉公司产品和服务的详细信息，能够迅速、准确地提供解决方案。
3. 拥有耐心和同理心，能在面对各种客户问题时保持专业和友好态度。
4. 能够独立解决问题，同时懂得何时寻求团队支持，协同处理复杂情况。
5. 具备良好的记录和报告能力，及时记录客户反馈，为决策提供依据。
岗位职责描述
服务咨询人员的工作日常包括接听电话、回复邮件、在线聊天等多种形式的客户互动。他们需要深入理解公司的业务模式，以便为客户提供全面、准确的咨询服务。在与客户交流过程中，他们不仅要解决眼前的问题，还要预见潜在的需求，提供预防性的建议。此外，他们还需定期更新知识库，确保信息的时效性和准确性。
有哪些内容
1. 客户接待：接待来电、来访客户，解答产品或服务相关问题，提供购买建议。
2. 技术支持：针对技术性问题，提供操作指导，协助客户解决使用中遇到的困难。
3. 投诉处理：倾听客户投诉，记录问题详情，协调内部资源，确保问题得到妥善解决。
4. 市场反馈：收集和整理客户意见，分析市场趋势，为产品改进和市场策略提供参考。
5. 客户关系维护：通过定期跟进，建立并保持良好的客户关系，提升客户满意度和忠诚度。
6. 内部协作：与销售、技术等部门紧密合作，共享客户信息，确保跨部门服务的一致性。
7. 数据分析：整理和分析客户服务数据，识别客户需求模式，优化服务流程。
服务咨询岗位是企业与客户之间的关键纽带，其工作内容涵盖多方面，从直接的服务提供到间接的业务支持，都需要以客户需求为导向，以提升客户体验为目标，为企业的发展贡献力量。
服务咨询岗位职责范文
第1篇 客户服务咨询岗位职责任职要求
客户服务咨询岗位职责
客户服务专员(网络咨询方向) 上海美迪亚医院投资集团有限公司 上海美迪亚医院投资集团有限公司，美迪亚 我们集团旗下的昆山综合医院招聘客服专员(网络咨询方向)3名:
职责:
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1、通过网络渠道为顾客提供咨询服务;
2、回复网站后台客户的留言，做好跟踪服务工作，及时处理后台预约客户信息，建立客户资料档案，做好客户的回访工作
3、从事过医院电话/网络咨询工作优先。
任职要求:
1、有一定的医学基础，医学、护理或者临床专业，有相关营销或电话咨询工作经验;
2、有男科、妇科、皮肤科、耳鼻喉科、肛肠科、胃肠科等网络咨询医生工作者优先，
3、熟练的计算机应用能力，打字速度快，40字/分钟以上;
4、口齿清晰，良好的营销意识和服务意识，较强的应变能力、协调能力。
5、善于学习，具有自我认知能力，具有合作意识和团队精神;
第2篇 服务咨询顾问岗位职责任职要求
服务咨询顾问岗位职责
咨询服务顾问 北京安信天行科技有限公司 北京安信天行科技有限公司，安信天行任职要求:
1、计算机、网络安全及相关专业，本科及以上学历，2年以上相关工作经验;
2、有较强的写作、安全方案设计和软课题研究能力者优先;
3、熟悉防火墙、漏洞扫描、网页防篡改、数据备份、防病毒攻击、网络及数据库审计等相关网络知识;
4、熟悉系统安全知识(windows、linu_、uni_等);
5、了解信息安全领域的技术标准及管理标准，掌握安全评估服务方法;
6、熟悉信息安全业务，对客户信息系统生命周期有深入了解，有安全需求分析、安全风险评估、安全等级制定、安全方案设计、安全集成、安全维护、应急响应等安全应用方面的相关知识，有项目实际工作经验者优先;
7、有较强的自学能力和学习愿望，具备出色的理解能力和动手能力，严谨的逻辑思维能力和自我管理能力;积极上进、善于沟通，具备客户服务意识和团队合作精神;
8、具有cissp、cisp、cisa、ccie、ccnp等相关认证者优先。
岗位职责:
1、负责为政府、企业用户提供安全服务咨询方案，为客户提供风险评估、等保咨询、信息安全管理咨询、信息安全体系设计规划和安全解决方案等咨询服务;
2、作为项目经理，负责整体项目实施工作，制定把控项目进度和项目质量要求;
3、承担研究类课题、客户定制化文档编写和培训工作;
4、其他领导交办的工作任务。
服务咨询顾问岗位
第3篇 服务咨询师岗位职责
成人英语 服务咨询师 id-30973 英孚教育(中国) 英域成语言培训(上海)有限公司,ef,ef教育,上海英孚,英孚,英孚教育(中国),英孚教育(中国),英域成 职责描述:
维护学校温馨快乐的学习氛围,为学员制定学习计划,引导和帮助学员适应有效的学习方法并达到他们的目标;保持与顾客的良好沟通与联系,维护学员满意度。
任职要求:
1. 你不愿意每天只面对电脑工作;
2. 你不愿意墨守成规,循规蹈矩;
3. 你希望在广阔的平台找到很多的机会可以提高自己的能力;
4. 你享受多元文化的工作环境;
5. 你阳光开朗,希望在工作中结交各行各业的朋友;
6. 你热情善良,为人诚信,愿意帮助他人更好的学习英语;
7. 你具备良好的沟通能力和技巧;
8. 你拥有本科以上学历;英语专业者优先;
9. 你拥有1年以上的服务行业或相关岗位经验。
第4篇 客户服务咨询岗位职责
客户服务部医疗咨询官 瑞华健康保险股份有限公司 瑞华健康保险股份有限公司,瑞华 职责描述:
1、负责为客户提供健康管理服务,包括健康咨询、健康指导、健康生活方式指导、健康管理方案制定与服务跟踪等;
2、负责健康管理相关的客户教育与互动内容的产生,撰写健康、养生等文章、定制化健康关怀短信、微信互动等;
3、负责健康活动的企划与实施,组织开展疾病预防、健康生活方式指导、慢病管理、康复护理等线上、线下活动;
4、负责就医协助服务的实施,推荐就医专家,协助预约并安排后续服务等;
5、完成上级领导布置的其他任务。
岗位要求:
1、具有临床医学、护理学等相关专业大学本科及以上学历,持有医师资格证书或健康管理师证书2年以上,有全科医生、营养、公共卫生、健康管理工作经验者优先;
2、具备良好的中、英文语言组织能力、沟通表达能力和文案撰写能力;
3、具备良好的客户服务意识,亲和力强,具有团队协作精神;
4、具备高度责任心、高效的执行力、良好的职业道德、严谨的工作态度;
5、microsoft office操作熟练。
第5篇 服务咨询主管岗位职责任职要求
服务咨询主管岗位职责
岗位职责:
1、具有5年以上安全咨询服务顾问工作经验，安全服务厂商3年以上团队管理经验;
2、负责过信息安全顶层设计和行业安全解决方案的编写、主导开展过大型安全咨询项目;
3、计算机相关专业，本科及以上学历，具备iso 27001 la、cissp、pmp、cisa、itil等信息安全证书优先;
4、具备强烈的进取心，良好的团队合作精神，抗压能力强，适应一定程度出差;
5、提供业界有竞争力的薪酬待遇，具体详谈。
第6篇 服务咨询主管岗位职责
国际服务咨询案例主管 the qualified individual is responsible to support the development, implementation and evaluation of global solutions services at the jiahui hospital.
this position will work effectively as part of patient care team to connect and facilitate a seamless jiahui health care e_perience together with e_ternal health care teams and organizations. this role will also help with build and improve the policies and workflows to enhance patient e_perience of global solution services.
the responsible individual will have organizational and communication skills and be able to use the information systems needed to support the patient care e_perience. they will be able to assess client needs and will engage patients and partners in order to ma_imize effective use of health care resources at jiahui and overseas.
essential tasks:
1. monitor the patient journey in their jiahui and international e_perience from beginning to completion, and facilitate coordination with internal clinical and operation team, as well as international partners to ensure timely and satisfied service delivery to patient;
2. handle disputes and customer complains when escalated from front-line team members;
3. handle comple_ / vip case from beginning to end in person;
4. maintain close communicate with international partners and communicated actively when needed;
5. review patient feedback with global solution service consultant regularly to improve service policies and workflows for better quality of care and patient e_perience;
6. provide internal process and practice training to relevant functions of global solution services;
7. perform other duties as assigned;
knowledge and skills:
1. knowledge of each patient’s diagnosis and its treatment-related specifics;
2. skillful in patient assessment and education;
3. demonstrate maturity and professionalism when interacting with patient, co-workers and visitors in the practice setting;
4. ability to use the information systems needed to support information management and the patient care e_perience
5. understand products and patient flow process in the section of global solutions;
6. culture sensitive when working with international collaborators
7. ability to deal with comple_ situations and manage customer complains to ensure a good client e_perience by navigating through different functions in a timely manner
8. lead or participate in quality improvement initiatives or projects
9. promote the development of collaborative relationships with colleagues
required qualifications and e_periences:
1. minimal bachelor degree, with major in medicine, nursing, public health, life science or other related area;
2. general medical knowledge of oncology treatment is required;
3. a minimum of 5 years e_periences in customer service in a healthcare organization, customer service e_perience for high-end client is preferred, administration e_perience in hospital is preferred, nurse background is preferred;
4. e_cellent communication ability with strong service consciousness, able to build trust with patients, families and other high-end clients;
5. independent, detail-oriented, able to handle multiple tasks and complete tasks on time, strong teamwork spirit;
6. self-starter, goal-getter, problem solver, strong willingness to learn new things;
7. strong work ethics and conduct him/herself in a professional manner at all times;
8. compassionate and patience;
9. fluent in spoken and written chinese and english, medical english skill is preferred; the qualified individual is responsible to support the development, implementation and evaluation of global solutions services at the jiahui hospital.
this position will work effectively as part of patient care team to connect and facilitate a seamless jiahui health care e_perience together with e_ternal health care teams and organizations. this role will also help with build and improve the policies and workflows to enhance patient e_perience of global solution services.
the responsible individual will have organizational and communication skills and be able to use the information systems needed to support the patient care e_perience. they will be able to assess client needs and will engage patients and partners in order to ma_imize effective use of health care resources at jiahui and overseas.
essential tasks:
1. monitor the patient journey in their jiahui and international e_perience from beginning to completion, and facilitate coordination with internal clinical and operation team, as well as international partners to ensure timely and satisfied service delivery to patient;
2. handle disputes and customer complains when escalated from front-line team members;
3. handle comple_ / vip case from beginning to end in person;
4. maintain close communicate with international partners and communicated actively when needed;
5. review patient feedback with global solution service consultant regularly to improve service policies and workflows for better quality of care and patient e_perience;
6. provide internal process and practice training to relevant functions of global solution services;
7. perform other duties as assigned;
knowledge and skills:
1. knowledge of each patient’s diagnosis and its treatment-related specifics;
2. skillful in patient assessment and education;
3. demonstrate maturity and professionalism when interacting with patient, co-workers and visitors in the practice setting;
4. ability to use the information systems needed to support information management and the patient care e_perience
5. understand products and patient flow process in the section of global solutions;
6. culture sensitive when working with international collaborators
7. ability to deal with comple_ situations and manage customer complains to ensure a good client e_perience by navigating through different functions in a timely manner
8. lead or participate in quality improvement initiatives or projects
9. promote the development of collaborative relationships with colleagues
required qualifications and e_periences:
1. minimal bachelor degree, with major in medicine, nursing, public health, life science or other related area;
2. general medical knowledge of oncology treatment is required;
3. a minimum of 5 years e_periences in customer service in a healthcare organization, customer service e_perience for high-end client is preferred, administration e_perience in hospital is preferred, nurse background is preferred;
4. e_cellent communication ability with strong service consciousness, able to build trust with patients, families and other high-end clients;
5. independent, detail-oriented, able to handle multiple tasks and complete tasks on time, strong teamwork spirit;
6. self-starter, goal-getter, problem solver, strong willingness to learn new things;
7. strong work ethics and conduct him/herself in a professional manner at all times;
8. compassionate and patience;
9. fluent in spoken and written chinese and english, medical english skill is preferred;
第7篇 it服务咨询顾问岗位职责
it服务管理咨询顾问 趋势引领信息咨询北京 北京趋势引领信息咨询有限公司,趋势引领,趋势引领信息咨询北京,趋势引领 岗位职责:
1. 协助客户完成it运维管理流程的规划、设计、运维与质量控制,包括:
a) 制定it运营管理规划;
b) 变更、发布、容量性能管理等流程优化需求管理及电子化实施过程的管控,持续改进;
c) 事件、问题、变更、配置、业务连续性等领域的制度、办法、流程规范的制定;
d) it运维管理流程的日常运维管理和质量控制;
e) 推动it运营管理体系的落地执行,定期对运营管理数据进行分析,及协助组织定期的检查和审计,发现潜在风险推动改进提升。
2. 相关it运营重要工作任务的实施。
任职要求:
1. 大学本科以上学历,计算机科学、it治理、信息管理、信息安全、通信、软件工程、项目管理、自动控制等相关专业;
2. 工作年限5-8年,3年以上it相关工作经验;
3. 年龄35岁以下。
能力要求:
1. 熟悉大型企业it运营战略管理模式,在大型企业itil管理和项目管理3年以上工作经验,主持过3个及以上的it管理咨询类项目或担任过itil流程经理至少2年;
2. 熟悉itsm/itil/iso20000/devops等体系标准,有大型企业it运营管理经验者优先,对于主流it技术有一定了解,有itil/devops证书优先;
3. 具备清晰的逻辑思维和推理能力,良好的系统分析、解决问题能力,较强的工作推动力;
4. 有良好的领悟力,能够主动、及时的与客户进行沟通,了解客户需求;
5. 富有创新精神,性格开朗,善于沟通。
第8篇 服务咨询顾问岗位职责
国际服务咨询顾问 summary:
the qualified individual is responsible to act as the point of first contact to for patients, families and friends seeking global solution services at the jiahui hospital, including telemedicine or transfer of care to international locations.
this position will work effectively as service consultant to provide client with solutions that meets their need, and connect and facilitate a seamless jiahui health care e_perience together with jiahui’s medical and administrative team.
the responsible individual will have a customer service or clinical background, have strong organizational and communication skills in both english and chinese.
essential tasks:
serve as the first point of contact to respond to e_ternal and internal inquiries from about jiahui global solution services (international consultation, telemedicine, and global concierge services);
serve the customer by understanding their needs and recommending the appropriate services that best meet their needs, support patient and family understanding and decision making through clear and thoughtful guidance and direction on services and the process;
communicate and coordinate with internal clinical and administrative team for case preparation, monitor and facilitate the patient journey in their jiahui and international e_perience and provide communication points as needed, work with team to discuss cases and escalate concerns to the ne_t level of responsibilities when indicated;
collect clients e_perience and satisfaction feedback, discuss with relevant dept. for product and service enhancement to improve satisfaction level and build client loyalty;
maintain relationships with clients regularly, and introduce up & cross-sell opportunities where medical appropriate;
develop sales kit and marketing material content, designing as per requirements and at same time work with marketing team to identify articles or marketing materials that can impact our customers;
perform other duties as assigned;
knowledge and skills:
knowledge of each patient’s diagnosis and its treatment-related specifics;
skillful in patient assessment and education;
demonstrate maturity and professionalism when interacting with patient, co-workers and visitors in the practice setting;
coordinate activities with client, internal clinical and operational team to ensure patient receive services in a timely manner;
understand products and patient flow process in the section of global solutions;
lead or participate in quality improvement initiatives or projects
required qualifications and e_periences:
minimal bachelor degree, with major in medicine, nursing, public health, life science or other related area;
general medical knowledge of oncology treatment is required;
a minimum of 5 years e_periences in a diversified environment with strong e_ternal relation building, 2+ years e_periences in high-end health management organization is preferred, physician or nurse background is preferred;
e_cellent communication ability with strong service consciousness, able to build trust and maintain long-term relation with patients, families and other high-end clients;
independent, detail-oriented, able to handle multiple tasks and complete tasks on time, strong teamwork spirit;
self-starter, goal-getter, problem solver, strong willingness to learn new things;
strong work ethics and conduct him/herself in a professional manner at all times;
compassionate and patience;
fluent in spoken and written chinese and english, medical english skill is preferred; summary:
the qualified individual is responsible to act as the point of first contact to for patients, families and friends seeking global solution services at the jiahui hospital, including telemedicine or transfer of care to international locations.
this position will work effectively as service consultant to provide client with solutions that meets their need, and connect and facilitate a seamless jiahui health care e_perience together with jiahui’s medical and administrative team.
the responsible individual will have a customer service or clinical background, have strong organizational and communication skills in both english and chinese.
essential tasks:
serve as the first point of contact to respond to e_ternal and internal inquiries from about jiahui global solution services (international consultation, telemedicine, and global concierge services);
serve the customer by understanding their needs and recommending the appropriate services that best meet their needs, support patient and family understanding and decision making through clear and thoughtful guidance and direction on services and the process;
communicate and coordinate with internal clinical and administrative team for case preparation, monitor and facilitate the patient journey in their jiahui and international e_perience and provide communication points as needed, work with team to discuss cases and escalate concerns to the ne_t level of responsibilities when indicated;
collect clients e_perience and satisfaction feedback, discuss with relevant dept. for product and service enhancement to improve satisfaction level and build client loyalty;
maintain relationships with clients regularly, and introduce up & cross-sell opportunities where medical appropriate;
develop sales kit and marketing material content, designing as per requirements and at same time work with marketing team to identify articles or marketing materials that can impact our customers;
perform other duties as assigned;
knowledge and skills:
knowledge of each patient’s diagnosis and its treatment-related specifics;
skillful in patient assessment and education;
demonstrate maturity and professionalism when interacting with patient, co-workers and visitors in the practice setting;
coordinate activities with client, internal clinical and operational team to ensure patient receive services in a timely manner;
understand products and patient flow process in the section of global solutions;
lead or participate in quality improvement initiatives or projects
required qualifications and e_periences:
minimal bachelor degree, with major in medicine, nursing, public health, life science or other related area;
general medical knowledge of oncology treatment is required;
a minimum of 5 years e_periences in a diversified environment with strong e_ternal relation building, 2+ years e_periences in high-end health management organization is preferred, physician or nurse background is preferred;
e_cellent communication ability with strong service consciousness, able to build trust and maintain long-term relation with patients, families and other high-end clients;
independent, detail-oriented, able to handle multiple tasks and complete tasks on time, strong teamwork spirit;
self-starter, goal-getter, problem solver, strong willingness to learn new things;
strong work ethics and conduct him/herself in a professional manner at all times;
compassionate and patience;
fluent in spoken and written chinese and english, medical english skill is preferred;
