- 目录
第1篇 产品技术支持经理岗位职责产品技术支持经理职责任职要求
产品技术支持经理岗位职责
胶黏剂产品技术支持经理 1、 负责胶黏剂产品技术支持团队的管理，安排、协调公司的各项技术支持工作;
2、 负责对新产品线，新技术资料的熟悉和翻译，并对销售人员进行培训;
3、 负责对重点客户的工程技术人员进行大型的技术讲座及现场培训;
4、 根据客户的需求，挖掘公司现有产品线，为客户提供完整的用胶解决方案;
5、 能快速、妥当的解决客户用胶过程中出现的问题，并能协助客户找到问题的根源从而杜绝类似问题发生。任职要求:
1、本科以上学历，化学或者高分子材料专业;
2、8年以上工作经验，其中至少有5年电子胶黏剂的产品应用和现场技术支持经验;
3、熟悉多种体系的胶黏剂，动手能力强，能进行独立的实验设计和结果分析;
4、有化学品分析和品质经历者优先;
5、具备良好的沟通、表达能力，能妥善的与客户、销售人员进行沟通;
6、有团队合作精神、尽责、对客户友善、忠诚及反应快捷，有较强的服务意识;
7、英文可作为工作语言;
8、具有良好的工作态度，并能适应经常出差。 1、 负责胶黏剂产品技术支持团队的管理，安排、协调公司的各项技术支持工作;
2、 负责对新产品线，新技术资料的熟悉和翻译，并对销售人员进行培训;
3、 负责对重点客户的工程技术人员进行大型的技术讲座及现场培训;
4、 根据客户的需求，挖掘公司现有产品线，为客户提供完整的用胶解决方案;
5、 能快速、妥当的解决客户用胶过程中出现的问题，并能协助客户找到问题的根源从而杜绝类似问题发生。
第2篇 ebs产品技术支持岗位职责要求
职位描述：
objectives:
as a member of the support organization， your focus is to deliver post-sales support to oracle ebs customers. this involves resolving post-sales -technical customer inquiries via phone and electronic means， as well as， technical questions regarding the use of and troubleshooting for our electronic support services. a primary point of contact for customers， you are responsible for facilitating customer relationships with support and providing advice and assistance to internal oracle employees on diverse customer situations and escalated issues.
job role responsibilities:
leading contributor individually and as a team member， providing direction and mentoring to others. work is non-routine and very comple_， involving the application of advanced technical/business skills in area of specialization. because of substantial customer interfacing， a demonstrated ability to work with customers on an independent basis with e_ceptional communication skills， while consistently achieving the absolute highest levels of customer satisfaction.
· responds and interact with customers through oracle support portal， phone and support tools like online-conference.
· handles customers’ srs (service request) pertaining to oracle ebs financials – receivable (ar)
· simulate client issues on internal instances
· ensures compliance with oracle’s regulations through gcs defined support policies， processes and procedures
· for critical issue， perform escalation or collaboration with variousoracle support team across geographies e.g. other ebs module/product support， sme/are， sam， cam or consulting/on-site where necessary to e_pedite resolution
· interface with bde and oracle development to jointly assist customer on bugs/patches/er
· be an advocate of proactive services that steers customers towards self-help. write， publish and maintain articles/whitepapers on ebs product.
· customer service oriented with a focus/passion on customer satisfaction
· self-starter， capable of self-teaching new technology， take initiative， problem solver
· written and verbal fluency in english is a must
technical requirement & qualification:
candidate should be e_perienced financials- it professional with at least 4 years of e_perience in development of financials/accounting/auditing， consulting or support services.
· knowledge of accounting principles and good understanding of oracle ebs financials products like payables， receivables， general ledger， fi_ed asset
· e_perience in oracle payables accounting， familiar with data related to invoices， payments， accounting， suppliers and ta_ etc. related would be advantageous
· has e_tensive e_perience in ebs and related technologies like sql， pl/sql， oracle reports， _ml publisher， java technology and database
· has some basic knowledge skill in operating system: any flavor of uni_/ai_， linu_， along with windows.
· able to research/troubleshoot technical and industry issues in the oracle ebs financials (e.g. period close) using frd， trace， tkprof， and html trace files etc.
· system administration， applying patches and performing installation or upgrades e_perience would be an advantage
· bs/ms in engineering/computer science/management information， related field or equivalent
detailed description and job requirements
as a member of the support organization， your focus is to deliver post-sales support and solutions to the oracle customer base while serving as an advocate for customer needs. this involves resolving post-sales non-technical customer inquiries via phone and electronic means， as well as， technical questions regarding the use of and troubleshooting for our electronic support services. a primary point of contact for customers， you are responsible for facilitating customer relationships with support and providing advice and assistance to internal oracle employees on diverse customer situations and escalated issues.
as a sr. support engineer， you will be the technical interface to customers， original equipment manufacturers (oems) and value-added resellers (vars) for resolution of problems related to the installation， recommended maintenance and use of oracle products. have an understanding of all oracle products in their competencies and in-depth knowledge of several products and/or platforms. also， you should be highly e_perienced in multiple platforms and be able to complete assigned duties with minimal direction from management. in this position， you will routinely act independently while researching and developing solutions to customer issues.
job duties are varied and comple_ utilizing independent judgment. may have project lead role. 4 years e_perience with core products or five years e_perience with applications products and have a technical degree i.e.， bs computer science/management information systems/science/ engineering/math/physics/chemistry with a 3.0 gpa or (for applications) proven professional/ technical e_perience， i.e.， demonstrating an understanding of applications at a functional and technical level (preferably oracle)
job: support
location: cn-cn，china-dalian
job type: regular employee hire
organization: oracle
第3篇 甘肃省产品技术支持岗位职责职位要求
职责描述：
职位要求： 1、大专及以上学历，计算机相关专业； 2、一年以上技术支持工作经验； 3、熟悉软件工程，相关集成产品，精通安装环境配置，系统调试，安装过程； 4、有较强的学习能力和动手能力，能独立解决问题； 思路清晰，对事件描述符合逻辑、严密、有条理； 5、了解当前主流的桌面操作系统，能独立进行windows 系统安装、配置、基本功能；熟悉lan、wan的结构、原理、配置方法及问题解决的经验等； 6、了解常用办公软件的基本功能及使用，能够安装、使用office word、 e_cel、powerpoint； 7、掌握桌面pc硬件组成、硬件原理、部件识别，能够进行基本的系统及硬件维护； 8、敬业，能出差。工作职责： 1、负责公司在全省范围内的自助终端设备的现场安装及调试工作； 2、完成领导交办的其他任务.
岗位要求：
学历要求：不限
语言要求：不限
年龄要求：不限
工作年限：不限
第4篇 安防产品技术支持岗位职责任职要求
安防产品技术支持岗位职责
工作内容:跨部门沟通&处理售后产品问题(比如客户打电话过来，表示产品出问题了，要帮客户确认判断这个产品能不能用了)
工作要求:
大专及以上学历，至少2-3年工作经验。
有着良好的跨部门沟通能力和英语读写能力。
熟悉产品最好，或者电子&自动化&工业&手机行业也是可以的(入职会有培训)。
安防产品技术支持岗位
第5篇 河北省产品技术支持岗位职责职位要求
职责描述：
职位要求： 1、大专及以上学历，计算机相关专业； 2、一年以上技术支持工作经验； 3、熟悉软件工程，相关集成产品，精通安装环境配置，系统调试，安装过程； 4、有较强的学习能力和动手能力，能独立解决问题； 思路清晰，对事件描述符合逻辑、严密、有条理； 5、了解当前主流的桌面操作系统，能独立进行windows 系统安装、配置、基本功能；熟悉lan、wan的结构、原理、配置方法及问题解决的经验等； 6、了解常用办公软件的基本功能及使用，能够安装、使用office word、 e_cel、powerpoint； 7、掌握桌面pc硬件组成、硬件原理、部件识别，能够进行基本的系统及硬件维护； 8、敬业，能出差。工作职责： 1、负责公司在全省范围内的自助终端设备的现场安装及调试工作； 2、完成领导交办的其他任务。
岗位要求：
学历要求：不限
语言要求：不限
年龄要求：不限
工作年限：不限
