投诉专员岗位职责13篇

第1篇 投诉受理专员岗位职责

岗位职责:

1、负责品牌权利人的知识产权投诉处理;

2、负责权利人投诉资质审核与沟通,及侵权理由的判断,并对投诉信息进行审核与处理;

3、根据处理结果对投诉方权利人做出处理答复;

4、每周进行品牌的投诉汇总及假货汇总。

任职资格:

1、大专及以上学历;

2、细致耐心,责任心强,有敏锐的风险意识,善于发现问题,抗压能力强;

3、熟练使用办公软件,如wps、e_cel、ppt等;

4、90后优先,应届生亦可。

第2篇 投诉处理专员岗位职责任职要求

投诉处理专员岗位职责

岗位职责:

1. 协助做好投诉及危机事件预防工作;

2. 处理宝马汽车销售，售后用户投诉;

3. 收集以及记录好投诉以及相关产品信息，录入到相应的数据管理系统;

4. 收集客户使用信息，做好群体性用户投诉风险的预控;

5. 参与处理危机事件;

任职要求:

1. 中专及以上学历，了解汽车(机械)相关知识。

2. 熟悉客户售后服务、服务理论知识。1年以上客服经验或者汽车4s店售后、客服服务经验

3. 计算机使用熟练;

4. 优秀的团队合作意识;

5. 具有较强的沟通、协调能力;

6. 具有汽车行业从业背景且具备上述知识，可优先考虑。

第3篇 投诉处理专员岗位职责

投诉处理专员 南京雪糕网络科技有限公司 南京雪糕网络科技有限公司,雪糕游戏,雪糕网络 职责描述:'1、负责客户投诉处理;

2、定期对投诉数据进行分析及培训;

3、根据投诉数据进行客户关爱方案的编写及组织、执行;'

任职要求:'1、大专以上学历,有客户关系或服务行业经验者优先;

2、有较强的人际沟通能力、应变能力和协调能力;

3、能承受工作压力,具有积极心态;

4、具有很强的服务意识和团队合作精神;

5、具有良好的口头和文字组织能力,归纳总结能力;

6、能熟练运用办公软件,能通过e_cel做数据分析;

7、能适应轮班要求;

8、1-2年工作经验优先;'

第4篇 投诉客服专员岗位职责

客户服务/投诉处理/客服专员 驿舒达酒店预订服务(上海)有限公司 驿舒达酒店预订服务(上海)有限公司,hrs,驿舒达 we are looking for a shanghai based 2nd level agent china (m/f) that provides contribution to the continuous improvement of services for hrs customers.

at hrs group “we love to make it happen”: we are the world’s leading hotel solutions provider and enable business and leisure travelers to search, book and stay in control of their hotel accommodation. it is our goal to make the booking e_perience simple and smart. our booking portals combine more than 850,000 accommodations worldwide and form the basis for our innovative end-to-end solutions we are offering to global corporations. the hrs group continues to e_pand and employs more than 1,500 people in 27 offices across the world – including cologne, shanghai, london, mumbai and sydney.

to fuel our international growth we are looking for entrepreneurial minds, who are passionate and result-driven, have a strong team-spirit and will take on the challenge to pioneer the ever changing travel industry. do you also want to make it happen at hrs

the challenge you are up for.

- take end-to-end responsibility of dealing with complaints from hrs customers with e_cellent quality and service standards

- clarify the causes of customer complaints with internal and e_ternal contacts

- process the customer complaints with optimal solution

- maintain and manage the customer data in the system

- participate in process optimization project

the commitment you bring

- bachelor’s degree or above

- 3 years of working e_perience in complaint management, ideally in the hospitality or tourism industry

- good knowledge in pc application, with proficiency in using call-centre-systems or other related specified software

- a structured, independent and service oriented working style

- fluency in english, spoken and written

the reward you get

- a high impact quality specialist role with high degrees of responsibility and autonomy

- plenty of room for personal growth and professional development

- a highly talented, passionate and international team that revolutionizes the travel industry

- strong team performance and a transparent results focus towards one shared direction

- a modern working environment

第5篇 客户投诉管理专员岗位职责、要求以及未来可以发展的方向

客户投诉管理专员协调客户服务主管制定客户投诉处理制度，负责客户投诉处理各项事宜，参与客户投诉处理能力的提升活动，提出客户投诉问题改善建议。

客户投诉管理专员岗位职责

1.负责受理客户有关业务的咨询、查询及投诉等客户服务工作，解决客户所提出的问题，并跟踪、反馈处理结果；

2.负责客户所反应问题的归类、统计、分析等工作；

3.对服务中发现的热点、难点问题及其他有可能造成越级投诉的服务质量隐患，及时上报公司领导；

4.负责满意度回访，针对用户不满意问题，合理并积极协调公司内部资源为客户提供满意的解决方案；

5.协助部门分析、调查客户投诉的原因，提出处理方案、建议。

客户投诉管理专员岗位要求

1.普通话标准，口齿清楚，工作细致认真；

2.具备良好的沟通、表达能力以及高度的责任心，强烈的团队协作意识；

3.具备良好的法律意识和沟通协调能力，品德优秀，诚信务实；

4.具有很强的逻辑思维能力，性格开朗，工作认真、严谨、负责；

5.熟练使用word、e_cel等办公软件，有一定的计算机及互联网操作基础。

客户投诉管理专员发展方向

可向客户服务主管发展。

第6篇 售后投诉专员岗位职责任职要求

售后投诉专员岗位职责

岗位职责

1、对新、老客户进行回访，做好售后服务;保持跟客户的联系，增加沟通，了解客户所需，促进后期合作;

2、及时处理客户的建议、投诉，解答问题和意见，记录整理及汇报;

3、月子客人的沟通及联系

4、善于处理客户提出的各种问题及各种投诉。

任职资格

1 性格外向，有较强的沟通能力及服务理念

2 有一定客户服务工作经验

3 做事主动积极，细心负责，沟通能力强，有团队合作精神，抗压能力强，能面对客户的不同问题给与解决

4 有责任心，能独立完成任务

售后投诉专员岗位

第7篇 投诉协调专员岗位职责

岗位职责:

1.受理客户投诉,及时联系责任方处理好客户投诉;

2.负责客户满意度回访,分析真实客户满意情况并作出改进;

3.负责划分客户投诉问题的责任界定,提升处理效率;

4.负责客户投诉受理流程的改进;

5.定期制作客户服务工作情况总结报告报上级审批

任职要求:

1、大专以上学历;

2、有较强的沟通能力,仔细度高,责任心强;

3、积极主动为客户解决问题;

4、有物流工作经验的优先;

第8篇 客户投诉处理专员岗位职责

客户服务/投诉处理/客服专员 驿舒达酒店预订服务(上海)有限公司 驿舒达酒店预订服务(上海)有限公司,hrs,驿舒达 we are looking for a shanghai based 2nd level agent china (m/f) that provides contribution to the continuous improvement of services for hrs customers.

at hrs group “we love to make it happen”: we are the world’s leading hotel solutions provider and enable business and leisure travelers to search, book and stay in control of their hotel accommodation. it is our goal to make the booking e_perience simple and smart. our booking portals combine more than 850,000 accommodations worldwide and form the basis for our innovative end-to-end solutions we are offering to global corporations. the hrs group continues to e_pand and employs more than 1,500 people in 27 offices across the world – including cologne, shanghai, london, mumbai and sydney.

to fuel our international growth we are looking for entrepreneurial minds, who are passionate and result-driven, have a strong team-spirit and will take on the challenge to pioneer the ever changing travel industry. do you also want to make it happen at hrs

the challenge you are up for.

- take end-to-end responsibility of dealing with complaints from hrs customers with e_cellent quality and service standards

- clarify the causes of customer complaints with internal and e_ternal contacts

- process the customer complaints with optimal solution

- maintain and manage the customer data in the system

- participate in process optimization project

the commitment you bring

- bachelor’s degree or above

- 3 years of working e_perience in complaint management, ideally in the hospitality or tourism industry

- good knowledge in pc application, with proficiency in using call-centre-systems or other related specified software

- a structured, independent and service oriented working style

- fluency in english, spoken and written

the reward you get

- a high impact quality specialist role with high degrees of responsibility and autonomy

- plenty of room for personal growth and professional development

- a highly talented, passionate and international team that revolutionizes the travel industry

- strong team performance and a transparent results focus towards one shared direction

- a modern working environment

第9篇 投诉协调专员岗位职责任职要求

投诉协调专员岗位职责

岗位职责:

1.受理客户投诉，及时联系责任方处理好客户投诉;

2.负责客户满意度回访，分析真实客户满意情况并作出改进;

3.负责划分客户投诉问题的责任界定，提升处理效率;

4.负责客户投诉受理流程的改进;

5.定期制作客户服务工作情况总结报告报上级审批

任职要求:

1、大专以上学历;

2、有较强的沟通能力，仔细度高，责任心强;

3、积极主动为客户解决问题;

4、有物流工作经验的优先;

投诉协调专员岗位

第10篇 售后投诉专员岗位职责

岗位职责:

1、对销售中心的订单录音和微信进行抽查质检,规范销售行为,有违规行为及时上报给部门主管

2、总结质检问题,提出质检漏洞方案,给出改善措施和完善销售话术

3、处理客户售后问题(错发少发,客户投诉等客诉问题)

4、调查回访老客户,提升客户满意度

任职要求:

1、高中以上普历;

2、具备敏锐的商业意识,较强的应变能力、口头表达与沟通能力;

3、有较强的推广和维护协调客户的能力,熟悉客户服务流程;

4、具备较强的学习能力,可快速掌握专业知识,及时开展工作;

5、有相关售后或投诉工作经验者优先。

待遇:

面议;月休6天自主调休;

第11篇 投诉理赔专员岗位职责描述岗位要求

职位描述：

岗位职责:

1、联系客户，帮客户解决和处理车辆出险理赔事宜；

2、对接保险公司理赔部门，协调、跟进车辆理赔事宜；

3、跟进财务到账和打款情况；

4、定期完成数据分析，通过数据找到理赔中的问题及解决办法；

5、完成领导交办的其他任务。

岗位要求:

'1、专科及以上学历；

2、2年以上工作经验，从事过汽车保险/质保行业优先；

3、具备较好的沟通表达能力，良好的团队合作和协同能力；

4、熟练掌握office办公软件。'

第12篇 投诉受理专员岗位职责任职要求

投诉受理专员岗位职责

投诉受理专员 北京自如生活资产管理有限公司 北京自如生活资产管理有限公司 投诉管理部是一个怎样的部门

在这里，你可以是:

公关经理:突发事件善后处理，危机公关，政府沟通

谈判专家:缜密的思维，灵活的头脑，善辩的口才

培训讲师:你每月有三百名新学员

流程和营销活动测试师:先行体验，参与完善

活动策划师:主持、兴趣社团、节日活动组织

岗位职责:

1、负责受理客户投诉、疑难问题，参与业务纠纷谈判，并跟进至问题解决完毕。

2、对业务一线发起提交的备案做出方案回复，并跟进解决。

3、处理客户总部面访的疑难问题、投诉问题。

4、针对受理的投诉问题，做出责任判定，对不符合服务规范和操作流程的行为追查判责。

5、根据受理的客诉问题，洞察公司流程、标准、产品、系统存在的问题，并提出优化建议方案。

6、根据受理的投诉，编写案例，整理不同投诉的处理方法，总结处理投诉的技能技巧，提炼投诉管理的模型。

7、上级交办的其他工作。

岗位要求:

1、统招本科学历及以上;

2、具备优秀的数据分析能力，逻辑思维清晰，熟练使用e_cel、word、powerpoint等办公软件，有较强的文档编辑能力、分析及总结能力;

3、具备较强的内外部沟通及应急事件快速处置能力;

4、具有较强的问题收集和沟通能力，较强的辨别投诉存在的风险能力;

5、具备极强的责任心，较强的学习能力，能够适应高强度的工作压力，诚信正直;

六险一金，免费体检，独栋办公，租房优惠，快速晋升~福利多多，我们在等你~!

投诉受理专员岗位

第13篇 客户投诉处理专员岗位职责任职要求

客户投诉处理专员岗位职责

客户服务/投诉处理/客服专员 驿舒达酒店预订服务(上海)有限公司 驿舒达酒店预订服务(上海)有限公司，驿舒达 at hrs “we love to make it happen”: we are the global market leader when it comes to tech- and data driven business travel solutions. our enterprise business offers end-to-end hotel management solutions to more than 7，000 corporate businesses globally to simplify their business travel. state of the art service solutions like strategic consulting & hotel procurement， travel payment and e_pense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain.

today we work globally with the fortune 500， such as google， china mobile， amazon， siemens， hitachi， alibaba， volkswagen， worldbank.

we are looking for a shanghai based 2nd level agent china (m/f/d) that provides contribution to the continuous improvement of services for hrs customers.

your challenges

• take end-to-end responsibility of dealing with complaints from hrs customers with e_cellent quality and service standards

• clarify the causes of customer complaints with internal and e_ternal contacts

• process the customer complaints with optimal solution

• maintain and manage the customer data in the system

• participate in process optimization project

your commitment

• bachelor’s degree or above

• several years of working e_perience in complaint management， ideally in the hospitality or tourism industry

• good knowledge in pc application， with proficiency in using call-centre-systems or other related specified software

• a structured， independent and service oriented working style

• fluency in english， spoken and written

your rewards

at hrs we feel globally united and mutually responsible， a belief that is rooted in our company history and values: thinking and acting like an entrepreneur， with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day.

you will work in a modern working environment with fle_ible working hours and the option to work from home. our training and further education offers give you plenty of room for your personal growth and individual development.