- 目录
第1篇 客户服务部专员岗位职责任职要求
客户服务部专员岗位职责
岗位职责:
职位概述:
负责团险的大客户服务及续保
岗位职责:
负责团体保险大客户的理赔、人员加减、账单的及时出具和保费催缴
负责处理大客户续保流程的各项工作，推动自选计划及增值服务的upsale
负责日常查询和投诉的处理
负责定期拜访客户hr及中介公司，出具季度、年度理赔及服务报告
任职要求:
大学本科或以上学历，保险金融专业优先
有3年以上团险大客户服务经验，有管理团队经验者尤佳
具备团队合作精神，有良好的沟通协调能力
主动接受挑战，能承受较大工作压力
优秀的英语口语及书面写作能力
客户服务部专员岗位
第2篇 服务部专员岗位职责
长春渠道服务部专员 宏源防水 潍坊市宏源防水材料有限公司,宏源防水,宏源防水集团有限公司,宏源防水 根据公司的营销战略,负责长春渠道拓展;
收集一线营销信息和用户意见,对公司营销战略及售后服务提供宝贵意见,
吃苦耐劳,踏实肯干,责任心强,公司提供较大的晋升空间;
要求带车,公司提供油补;
第3篇 客户服务部专员岗位职责
金融服务专员-在线通讯客户服务部 汇丰环球客户服务(广东)有限公司 汇丰环球客户服务(广东)有限公司,汇丰环球,汇丰 岗位职责:
- 受理客户关于网上银行一般业务的咨询
- 向客户提供标准、专业、优质的服务;
- 接受7:00 - 00:00轮班安排;
- 具备良好的英语读写能力,熟练使用办公软件及计算机操作,打字速度快.
- 恪守银行业界合规要求,具备高度责任感.
- meet targets on productivity and accuracy within stipulated time frame. instructions/requests are correctly interpreted and fully undertaken. work is/tasks are processed in accordance with policies and procedures. common fraud/errors/irregular transactions are identified and escalated;
- issues/problems are effectively investigated and resolved or appropriately referred with recommendations;
- acquire and update knowledge on procedures related to relevant processes;
- maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures;
- all data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner.
任职资格:
- a diploma or degree in any discipline;
- ability to understand and interpret numeric data;
- fle_ibility to work shifts;
- attention to details;
- basic computer knowledge;
- ability to maintain focus while working with voluminous data;
- ability to multi task;
- customer-focused and attentive to the needs and requirements of the customers;
- good and fast learner on job knowledge and technical skills to cope with the assignments within a short timeframe;
- good commitment and can work under pressure.
