- 目录
第1篇 crm客户管理系统岗位职责
1.负责客户关怀策略的具体实施;
2.负责对市场动态、技术发展动态、国家与地方政策变化趋势的调研与分析;
3.负责查看客户的分配及记录,对客户数据进行收集、归类和维护的跟进,确保数据准确性和可跟踪性,做好客户查询记录,提供全面数据信息,以供营销中心进行市场分析;
4.负责客户满意度调查问卷的设计与调查,及时处理客户投诉和信息反馈,做好客户的意见收集和客服各项档案的管理;
5.组织业务端各项培训,定期向业务团队汇报市场调研情况;
6.负责crm知识库的建设与维护管理。
任职资格:
1.熟练使用erp系统;
2.有3-5年crm工作经验优先;
3.工作积极主动,
4.具有较强的沟通能力
第2篇 crm客户营销管理岗位职责
岗位职责:
1、负责淘宝内容,淘宝达人,微淘官方账号内容编辑。
2、撰写原创性文章,写作方向以食品类、宠物类文章。
3、内容包括:选产品,选图片和文案编辑等等
4、随时配合淘宝的活动做相应的帖子内容;
5、根据后台数据,及时调整内容及选品方向,有一定的数据分析能力。
任职要求:
1、大专及以上学历,新闻、中文、传播、广告设计专业者优先。
1、90后应届毕业生,淘宝用户且为淘宝重读用户。
2、热爱时尚,爱逛淘宝,喜欢关注八卦花边新闻,能够迅速捕捉时尚热点。
3、具备较强的文字功底,文笔生动有趣。
4、有文案编辑或美工经验者优先
第3篇 crm客户管理专员岗位职责
职责描述:
strategic planning on programs to drive growth to meet the target.
seek and development new services/segment;
maintain and strengthen e_isting customer relationships, to provide effective and efficient after-sale service to grow the business either in volume or service lines;
collect and report latest market information and competitor information;
data analyze and report summarize of kpi to crm manager in monthly/quarterly base.
engage and tie up with selling countries on same vision and strategy on pipeline and e_isting clients.
work with marketing team on the marketing strategy of program client.
attend review meeting to perform full review for the processes of client program to identify gap, inconsistency and areas of improvements through systematic or process change.
follow the internal quality system and hse requirement of gc csr.
任职要求:
at least 3-year e_perience in account management especially in the csr function of third party test, inspection, factory audit and foreign trade industry, e_perience in handling rfp, business proposal
people management and development especially motivation
honest, ethical and enthusiastic for sales work
e_cellent communication and presentation skill,
college degree and above.
e_cellent in both written and spoken english and chinese.
skilled use of ms office software.
